Gavin Trujillo-Hoos
Rockport,TX
Summary
Passionate and hard working, I try my very best to ensure I am able to satisfy the needs of both my employer and the customer. Excellent with people and easy to get along with, I always make sure our customer gets the best experience possible when working with them and maintain relationships with my co-workers to ensure everything goes smoothly in the workplace.
Overview
3
3
years of professional experience
Work History
Contract Dispatcher
American Home Shield Corporation
Rockport, TX
04.2024 - Current
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Received and dispatched calls for emergency services.
- Resolved customer complaints related to service issues or delays.
- Maintained logs of all incoming calls and assigned tasks.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Relayed work orders, messages or information with vendors and customers alike via email
- Ensured all work orders were dispatched in a timely manner as to avoid service delays and customer unhappiness
Sales Representative
Bel Furniture
Rockport, TX
07.2021 - 12.2021
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Fostered relationships with customers to expand customer base and retain business.
- Improved overall customer purchasing experiences to promote steady revenue.
- Demonstrated product features to align with customer needs.
- Prepared and processed contracts and order forms for new and existing customers.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Education
High School Diploma -
Rockport-Fulton High School
Rockport, TX05.2020
Skills
- Certified in Microsoft Word
- Fast Learner
- Familiar with computers
- Customer Relations
- Team Player
Timeline
Contract Dispatcher
American Home Shield Corporation
04.2024 - Current
Sales Representative
Bel Furniture
07.2021 - 12.2021
High School Diploma -
Rockport-Fulton High School
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