Gavin Williams
Kansas City,MO
Summary
Dependable IT Technician with 2 years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
3
3
years of professional experience
Work History
IT Assistant
Soave Enterprises
Merriam, KS
07.2023 - Current
- Set up and configured system user hardware and software applications.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Recommended changes to improve systems and network configurations.
- Supported IT manager with department administrative duties and clerical tasks.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Maintained positive working relationship with fellow staff and management.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
IT Technician
Peak Performance LLC
De Soto, KS
02.2022 - 07.2023
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
Education
High School Diploma -
Staley High School
Kansas City, MO05-2018
Bachelor of Science - Cloud Computing
Western Governors University
Salt Lake City, UTSkills
- Technical Support
- Technical Troubleshooting
- User Support
- Software testing
- Hardware understanding
- Issue Troubleshooting
Timeline
IT Assistant
Soave Enterprises
07.2023 - Current
IT Technician
Peak Performance LLC
02.2022 - 07.2023
High School Diploma -
Staley High School
Bachelor of Science - Cloud Computing
Western Governors University
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