Gavina Maldonado
Tucson,AZ
Summary
Dedicated employee with a deep experience in maximizing profitability, reaching goals, taking on new tasks and ensuring customer satisfaction. Recognized as being an effectively skilled relationship builder with the proven ability to work with different personality styles.
Overview
13
13
years of professional experience
Work History
Office Manager
Umbrella Roofing, LLC
Tucson, AZ
02.2018 - Current
- Managed schedules, oversaw daily operations of the work crew, and organized office functions, including estimates, invoices, and reports.
- Handle customer complaints and worked to ensure customer satisfaction.
- Protected confidential company records.
- Sourced vendors for special project needs that helped save the company about $6,000.
- Screen applications/resumes, setting up interviews and processing new hire paperwork.
- Maintained a clean and organized office and work environment.
- Answered phone calls, voicemails and emails in a professional courtesy.
Bookkeeper (Accounts Payable)-Entry Level
Armron Builders, LLC
Tucson, AZ
05.2014 - 02.2019
- Completed all company city and state tax filings throughout the year.
- Ensured complete confidentiality when dealing with financial information.
- Kept all balances and records reconciled by making sure all expense and payments were consistently recorded.
Clerk (Seasonal)
Costco Wholesale
Tucson, AZ
10.2017 - 01.2018
- Greeted an average of 100 customers per day.
- Answered customer’s questions on purchases, store policies and store returns.
- Encouraged customers to register for store memberships that fit their need.
- Performed duties such as mopping, organizing clothes and marking prices.
- Packed purchases into boxes neatly to maximize space.
- Collected carts and nicely lined them up outside for customers.
Sales Representative
Sam’s Furniture Outlet
Tucson, AZ
03.2016 - 10.2017
- Built lasting business relationships through performance and credibility.
- Informed customers about current promotions and sales, encouraging them to take advantage.
- Recommended certain products to help customers meet their specific needs.
- Reached out to customer leads through phone calls and emails.
- Submitted orders for processing.
- Accepted and processed customer payments in cash, card and checks, checking for validity.
- Followed up with customers ensuring their satisfaction with their purchases.
Cashier
Albertsons
Tucson, AZ
09.2015 - 02.2016
- Accepted customer payments in forms of cash, ebt, check and card.
- Counted cash in the register at the start and end of each shift.
- Managed lines moving in a smoothly manner so that no more than 3 people were in line.
- Packed purchases into plastic bags.
- Verified customer’s age for legal compliance with products such as alcohol and tobacco.
Sales Associate/Front End Supervisor
Ross Dress for Less
Tucson, AZ
05.2014 - 08.2015
- Assess customer needs and provide assistance.
- Effectively respond to complaints and inquiries in a professional but timely manner.
- Assisted in different department duties.
- Ensure high levels of customer satisfaction by delivering excellent sales and service.
- Process points of sale purchases and handle return of merchandise.
Certified Zumba Instructor
Freelance Zumba Instructor
Tucson, AZ
07.2013 - 07.2015
- Developed tailored choreography for diverse fitness levels, ensuring a safe and inclusive environment in community centers and gyms.
- Led Zumba classes with an average of 15 participants.
- Supported class growth through a mix of self promotion and gym lead marketing.
Education
Some College - Business
Pima Community College
High School Diploma -
Tucson International Academy
Skills
- Great leadership
- Ability to multitask and manage multiple projects at once
- Quick learner and enjoys taking on new challenges
- Organization
- Customer Service
Timeline
Office Manager
Umbrella Roofing, LLC
02.2018 - Current
Clerk (Seasonal)
Costco Wholesale
10.2017 - 01.2018
Sales Representative
Sam’s Furniture Outlet
03.2016 - 10.2017
Cashier
Albertsons
09.2015 - 02.2016
Bookkeeper (Accounts Payable)-Entry Level
Armron Builders, LLC
05.2014 - 02.2019
Sales Associate/Front End Supervisor
Ross Dress for Less
05.2014 - 08.2015
Certified Zumba Instructor
Freelance Zumba Instructor
07.2013 - 07.2015
Some College - Business
Pima Community College
High School Diploma -
Tucson International Academy