Joe-Anna Kim
Honolulu,HI
Summary
An organized and dependable candidate successful at managing multiple priorities with a positive attitude, ready to help team achieve company goals. Seeking a position that rewards hard work, loyalty and dependability in a positive team environment.
Overview
16
16
years of professional experience
Work History
Office Manager
IC Construction, Inc
Honolulu, HI
12.2021 - 07.2023
- In-house Bookkeeping: AR/AP, Four bank accounts -monthly bank reconciliations, 1 company credit card, 3 store accounts, 20+ vendor accounts. Subcontractor AP. Created excel worksheet to track and manage overhead, monthly, semi-annual, quarterly, and annual expenses. Upgraded QuickBooks pro desktop software to Enterprise Online, added additional user, added software to three additional stations including accountant's computer.
- Weekly Payroll: Timesheet processing, job tracking, generating paychecks in house, filing weekly payroll taxes and 401(k) distributions. PTO tracking - Implemented new PTO policy and created worksheet for tracking.
- Accounting: Bank reconciliation, weekly payroll tax, monthly GE Tax, Quarterly SUI, TDI, state and fed tax submissions. Communicated effectively with CPA.
- Construction Project Admin Support: Obtained various job permits, COI, managed and processed job payment applications, provided thorough correspondence by phone and e-mail, managed subcontractor AP, lien release and tracking - Created and managed subcontractor AP tracker to manage payments, created spreadsheet tracker for jobs and their corresponding requirements with status updates
- Administrative support: President, Supervisors, PMs, clients, staff, vendors.
- HR: EE Onboarding (onboarded 3 new PMs and set them up with new work stations, computers, emails and 365 accounts), EE recruiting (posted jobs, application review, scheduled and conducted interviews), health insurance enrollment/deactivation. WC and TDI claim submission and follow up. Maintained employee filing system, created EE excel roster and updated as needed.
- Office Management: Managed company email, mail and correspondence. Processed renewals for WC, licenses, liability and property insurance. Created, maintained filing systems for paper and electronic documents. Managed all vendor W9s. Oversaw office inventory activities. Updated reports, managed accounts, and generated reports for company database.
- IT: Established IT tech to assist with IT services. Implemented microsoft 365 software migration and sharepoint cloud service for all company files and data. Purchased and set up 3 laptops and 4 additional users. Implemented and set up microsoft Teams instructing project staff to download app, set up individual chart for each project for effective project communication. Worked with Spectrum to troubleshoot technical difficulties with internet connection, replaced cat-6 ethernet cords and replaced router and switch box. Established Electrician to hardwire internet cables to conference room (new work station for PAs) for stronger internet connection.
Asst Facility Operations Mgr - Housekeeping
One Kalakaua Senior Living
Honolulu, HI
07.2021 - 12.2021
- Assisted FOM and AFOM-H in overseeing day to day operations for Housekeeping and Maintenance Department
- Maintained housekeeping inventory and ordered supplies weekly
- Managed and oversaw 10 housekeepers and assisted with Maintenance staff management when needed
- Updated weekly schedule including staff time-off requests
- Coordinated weekly cleaning schedule and unit assignments
- Processed bi-weekly payroll
- Processed weekly work-order billing
- Processed inventory invoices
- Assisted in housekeeping duties during staff shortages which was often during COVID peak
- Communicated efficiently with all facility departments and department heads
- Attended and completed various training such as CPR and Fire Command Training
- Communicated efficiently and compassionately with senior residents
- Assisted in ensuring their needs were heard and met
- Provided AM and PM huddles with housekeepers with updates on new P&Ps, current issues in addition to praising good work efforts.
Administrative Assistant
Partners For Quality Health
Honolulu, HI
05.2017 - 06.2021
- Answered and handled out-of-network referral calls with high accuracy and excellent customer service, assisted in processing procedure for out-of-network referral program
- Mail pick up and distribution
- Managed and maintained company's financial scope: Processing of AR/AP, QuickBooks accounting, bank reconciliation, processing of monthly reports, tracking and reporting department finances, managed staff expense and mileage reimbursements, bank deposits, communication with accountant, department and managers
- Managed monthly inventory for entire office: Inventory, purchasing and organization
- Assisted in various company programs with administrative and financial support: Monetary tracking and reporting, supply ordering, incoming/outgoing phone calls, assisted in event preparation and going to various health facilities to assist with company, physician and patient event coordination
- Managed parking for 39+ staff at various parking facilities
- Assisted with various human resources tasks provided by Direct Manager such as EE information tracking, financial reimbursement protocol training and organizing and obtaining staff documents
- Assisted with Physician enrollment at sister office (PMAG) when support was required
- Managed water and paper shredding services for all 5 departments (offices).
- On standby and assisted colleagues and supervisors with incoming requests
- Executed record filing system to improve document organization and management
- Developed and updated spreadsheets and databases to track, analyze, and report.
Host and Waitress
Osaka Teppanyaki, Los Chaparro's, Yakitori Glad
Honolulu, HI
05.2018 - 03.2020
- Greeted and seated guests; explained menu and provided good customer service
- Took food orders, expedited food orders to kitchen with order including menu modifications
- Took and prepared phone orders
- Cashier: Processed checks, bills, and payments: cash and credit card transactions
- Dishwashing: Washed and prepared dish station
- Prepared and served non-alcoholic and cocktail beverages
- Food running: Delivered food and drinks to customers
- Closing and cleaning: Mopped and swept entire restaurant and cleaned restrooms
- Staff support and assistance (Waiters, cashier, dishwasher, cooks, Mangers, etc.)
Dental Receptionist/Biller
Mitchell Tseu, DDS
Honolulu, HI
10.2015 - 03.2017
- Provided patient check in with warm demeanor
- Managed daily front-office operations
- Managed appointment schedule for Dentist, Assistant and two Hygienists
- Processed incoming e-mails and voice messages
- Mail pick up and distribution
- Prepared treatment plans and estimates for dental procedures
- Ensured patients understood their cost and processed payment plans (This process was not provided prior to employment and implemented from previous experience, creating this system helped both Dentist and patients tremendously)
- Worked with patients one-on-one with payment concerns and solutions while adhering to business financial policy
- Prepared and distributed monthly billing statements
- Closed monthly accounts and prepared month-end reports; Delivered reports to Accountant
- Processed and submitted pre-determination requests and follow ups
- Scheduled appointments for Dentist and Hygienists for cleanings, operatory and surgical appointments
- Assisted patients in Specialists referrals
- Collected copays and pre-treatment estimates timely
- Performed weekly bank deposits
- Prepared front-office supply inventory list; Purchased inventory
- Managed Dentrix (Dental Billing and scheduling Software)
- Processed Dental claims
- Followed up on any unpaid claims and patient balances
- Creating monthly payment plans via Dentrix
- Posting patient payments to Dentrix
- Updated annual FFS and insurance fee increase
- Verified insurance eligibility and benefits
- Cleaned front office waiting area
- Experienced in patient medication requests
- Ensured laboratory invoices were received and processed
- Answered and addressed patient questions and concerns with compassion and empathy
Dental Receptionist/ Biller
Kent Hironaka, DDS
Honolulu, HI
09.2014 - 09.2015
- Checked in patients with warm greeting
- Provided patient appointment reminders
- Mail pick up and distribution
- Processed e-mails and phone messages
- Scheduled patient appointments and procedures
- Provided excellent customer service
- Calculated and collected copays and estimates
- Prepared upcoming patient charts for back office staff
- Verified insurance eligibility and benefits
- Processed and submitted dental claims
- Posted dental insurance and patient payments
- Processed and distributed patient statements
- Processed Dental to Medical Crossover billing via third party company
Patient Care Coordinator
The Oculoplastics Center
Honolulu, HI
04.2007 - 06.2014
- Checked in patients with warm greeting and assigned them to available patient room
- Calculated and collected copays, skincare sales and cosmetic procedure payments and balances timely
- Downloaded and organized patient photos
- Processed calls, messages and e-mails; prioritized patient calls to ensure best customer service
- Organized and triaged files, charts and faxes
- Prioritized patient inquiries and concerns above all other duties
- Ensured high level information was provided and concerns were resolved
- Managed front-office supply inventory
- Managed daily patient schedule
- Scheduled and coordinated surgeries, prior authorizations, referrals, medical clearance, and anesthesia
- Thoroughly went over surgery instructions (pre and post op) with patients
- Coordinated patient ground, air, lodging and other miscellaneous inter-island travel needs
- E-prescribed patient medications to appropriate pharmacy
- Assisted with Fraxel Laser and Skin Ceutical's Skin-Care product sales and marketing ideas
- Provided Frequent high-level employee training as turn around was very high. Provided detailed training.
- Pride myself in providing excellent patient care ensuring all questions and concerns are met and understood.
Education
General Education Development Certificate -
McKinley Adult School
Honolulu, HI2001
Skills
- Fourteen years of experience in Healthcare Administration and customer service
- Four years of experience in bookkeeping
- Six years of experience in various restaurants
- Great customer service skills; compassion and empathy
- Ability to resolve patient, customer and staff inquiries and concerns
- Good telephone etiquette
- Experienced in employee training
- Great experience in coordination with various parties such as patients, physicians, hospitals, insurance companies, accountants, leadership team, supervisors, admin team, staff and vendors
- Ability to work well and efficiently in fast-paced environments
- Experienced in many forms of financial scopes to include: copays, treatment plans and estimates, AR/AP, staff and mileage reimbursement, bank reconciliation and tax submissions and filings
- Experienced in Microsoft Office and Google Suites
- Experienced in Office and Business Administration
- Experienced in Travel Coordination
- Knowledgeable in basic Human Resources
- Experienced in Training and Development
- Experienced in Managing Office Supplies and Inventory
- Experienced in light IT Support
Timeline
Office Manager
IC Construction, Inc
12.2021 - 07.2023
Asst Facility Operations Mgr - Housekeeping
One Kalakaua Senior Living
07.2021 - 12.2021
Host and Waitress
Osaka Teppanyaki, Los Chaparro's, Yakitori Glad
05.2018 - 03.2020
Administrative Assistant
Partners For Quality Health
05.2017 - 06.2021
Dental Receptionist/Biller
Mitchell Tseu, DDS
10.2015 - 03.2017
Dental Receptionist/ Biller
Kent Hironaka, DDS
09.2014 - 09.2015
Patient Care Coordinator
The Oculoplastics Center
04.2007 - 06.2014
General Education Development Certificate -
McKinley Adult School