Gavin Herrera
Kansas City,MO
Summary
Dynamic Operations Manager with a proven track record. Excelling in team leadership and continuous improvement. Expert in optimizing inventory systems and enhancing customer satisfaction through effective communication. Skilled in training and development, driving initiatives that significantly increased employee retention and operational efficiency. Proficient in WMS systems.
Overview
3
3
years of professional experience
Work History
Operations Manager
CEVA Logistics Inc.
Kansas City, MO
05.2025 - Current
- Managed inventory control systems, optimizing stock levels to minimize waste and shortages.
- Developed training materials to support employee onboarding and skill development initiatives.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Operations Manager
Heartland Sheets
04.2024 - 03.2025
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
- Trained and mentored team members on best practices and standard operating procedures.
- Coordinated cross-functional teams to streamline production schedules and resource allocation.
- Conducted regular audits to identify areas for operational enhancement and cost reduction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Warehouse Supervisor
Sygma Network
Kansas City, MO
11.2022 - 11.2023
- Learned warehouse safety protocols and compliance standards.
- Assisted in inventory management and stock organization.
- Operated material handling equipment safely and efficiently.
- Supported team in order fulfillment and shipping processes.
- Supervised shipping and receiving, distribution and workplace safety.
- Used warehouse management software to reconcile daily inventory.
Warehouse Supervisor
TVH Parts Company
Kansas City, MO
11.2022 - 04.2023
- Supervised daily warehouse operations, ensuring compliance with safety protocols and company policies.
- Coordinated shipping schedules, optimizing delivery timelines and enhancing operational efficiency.
- Trained new staff on equipment usage and safety standards, improving team performance and knowledge retention.
- Managed inventory levels, conducted regular audits to maintain accuracy and reduce discrepancies.
- Implemented process improvements that streamlined workflows, resulting in reduced turnaround times for order fulfillment.
- Led team meetings to discuss goals, address challenges, and promote a collaborative work environment.
- Analyzed performance metrics to identify areas for improvement, driving initiatives that increased productivity.
Education
No Degree - Kinesiology
Concordia Texas
Austin, TXHigh School Diploma -
Samuel Clemens High School
Cibolo, TX2016
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- ADP/Oracle/DayForce Payroll
- AS400, LINK, JD Edwards, WMS Systems
- Continuous improvement
- Training and Development
- Expert communication
Timeline
Operations Manager
CEVA Logistics Inc.
05.2025 - Current
Operations Manager
Heartland Sheets
04.2024 - 03.2025
Warehouse Supervisor
Sygma Network
11.2022 - 11.2023
Warehouse Supervisor
TVH Parts Company
11.2022 - 04.2023
No Degree - Kinesiology
Concordia Texas
High School Diploma -
Samuel Clemens High School