Summary
Overview
Work History
Education
Skills
Timeline
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Gavinn Shields

Howard City

Summary

Proven leader and efficient Rural Mail Carrier Associate at USPS, adept in package handling and elevating operational efficiency. Excelled in customer service, fostering team collaboration at Wild Bills Tobacco. Showcased adaptability and work ethic across roles, significantly enhancing customer satisfaction and operational smoothness without compromising quality.

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

4
4
years of professional experience

Work History

Rural Mail Carrier Associate

USPS, United States Postal Service
10.2024 - 01.2025
  • Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
  • Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
  • Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
  • Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
  • Sorted mail according to order of address appearance for easy access in field.

Shift Leader

Wild Bills Tobacco
09.2023 - 09.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.

Stocker

Walmart
10.2022 - 07.2023
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.

Shift Lead

Dollar General
03.2022 - 08.2022
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.

Store Floor Lead

WESCO
03.2021 - 03.2022
  • Evaluated employee performance regularly through constructive feedback sessions to promote continuous improvement and growth.
  • Provided overrides, safe audits, till counts and cash settlements.
  • Implemented staff scheduling and rotation to maintain adequate coverage on the sales floor, ensuring a seamless customer experience.

Education

Some College -

Grand Rapids Community College
Grand Rapids, MI

High School Diploma -

Cedar Springs High School
Cedar Springs, MI
06-2021

Skills

  • Safe driving
  • Package handling
  • Heavy lifting
  • Hand-eye coordination
  • Adaptable schedule
  • Confidentiality
  • Customer service
  • Team collaboration

Timeline

Rural Mail Carrier Associate

USPS, United States Postal Service
10.2024 - 01.2025

Shift Leader

Wild Bills Tobacco
09.2023 - 09.2024

Stocker

Walmart
10.2022 - 07.2023

Shift Lead

Dollar General
03.2022 - 08.2022

Store Floor Lead

WESCO
03.2021 - 03.2022

Some College -

Grand Rapids Community College

High School Diploma -

Cedar Springs High School
Gavinn Shields