Gavyn Lauby
Celina,TX
Summary
Dynamic professional with a proven track record at Dallas Nephrology Associates, excelling in customer service excellence and problem-solving. Adept at ensuring data integrity and enhancing patient experiences, I bring strong attention to detail and quality assurance skills to drive operational success and foster positive relationships.
Overview
9
9
years of professional experience
Work History
Front Office
Dallas Nephrology Associates
Frisco, TX
06.2024 - 06.2025
- Ensured data integrity of patient records while adhering to privacy protocols.
- Enhanced patient experience by resolving front office challenges through effective problem-solving.
- Adapted to electronic health record systems, resulting in improved data management efficiency.
- Demonstrated professionalism in managing sensitive information within a fast-paced healthcare environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service Representative
Tractor Supply Company
01.2018 - 01.2019
- Resolved diverse customer inquiries through effective problem-solving, achieving high satisfaction ratings.
- Provided thorough product support and troubleshooting assistance to improve customer experience.
- Minimized downtime by addressing customer needs promptly and efficiently.
Economics Intern
Prosper Economic Development Corporation
01.2017 - 01.2018
- Engaged in discussions regarding potential solutions to economic challenges
- Conducted market research to identify trends in the industry.
- Collaborated with team members to develop strategic initiatives for growth.
Quality Control Specialist
Brinker International
01.2016 - 01.2017
- Evaluated food products for compliance with quality and safety standards.
- Monitored production processes to ensure adherence to operational guidelines.
- Collaborated with kitchen staff to address quality issues promptly and effectively.
Education
Political Science
University of Nebraska
Lincoln, NE01.2022
Political Science
Collin College
McKinney, TX01.2021
Skills
- Customer service excellence
- Problem solving
- Attention to detail
- Quality assurance
- Dependable and responsible
References
References Available — Available upon request.
Awards
Employee of the Month, Leadership Award, Best Performer Award
Timeline
Front Office
Dallas Nephrology Associates
06.2024 - 06.2025
Customer Service Representative
Tractor Supply Company
01.2018 - 01.2019
Economics Intern
Prosper Economic Development Corporation
01.2017 - 01.2018
Quality Control Specialist
Brinker International
01.2016 - 01.2017
Political Science
University of Nebraska
Political Science
Collin College
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