Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gavyn McKnight

Potterville,MI

Summary

Professional with strong organizational and time-management skills, well-prepared for operational roles. Demonstrates focus on team collaboration, adaptability to changing needs, and results-driven approach. Skilled in process optimization, inventory management, and effective communication, ensuring smooth daily operations. Known for reliability and ability to support team goals efficiently.

Overview

12
12
years of professional experience

Work History

Retail Store Manager

Wild Bills Tobacco
11.2023 - Current
  • Maintain a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Complete routine store inventories and submit orders for new inventory.
  • Coach employees and train on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluate employee performance regularly providing constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Increase average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Ensure compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.

Pharmacy Technician

New Walker Pharmacy
07.2023 - 11.2023
  • Stock, label, and inventory medication to keep accurate records.
  • Answer incoming phone calls and address questions from customers and healthcare providers.
  • Enhance pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promote patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Assist in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Perform wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Reduce medication errors by diligently cross-checking medications against patient's profiles before dispensing.

Communications Operator

Ryder Logistics
03.2022 - 07.2022
  • Maintain accurate records of all communications, ensuring reliable data for future reference and analysis.
  • Consistently meet performance benchmarks for call handling time while maintaining high levels of accuracy and professionalism.
  • Monitor multiple sources of information simultaneously.
  • Warmly greet callers and offer assistance in transferring to appropriate department or employee.
  • Respond to customer/dispatch inquiries with patience and positivity.
  • Gather driver information and promptly input data into computer system.
  • Provide timely updates to field units during critical incidents, contributing to successful outcomes.

Daycare Aide

Kathy's in Home Daycare
06.2015 - 06.2016
  • Ensure compliance with all local, state, and federal regulations governing the operation of an in home daycare.
  • Aid in developing fine motor skills through arts and crafts projects, enabling improved dexterity among the children.
  • Support the implementation of positive reinforcement techniques to shape appropriate behaviors among children.
  • Encourage healthy eating habits by assisting in preparing nutritious snacks and meals for the children.
  • Contribute to an inclusive atmosphere by fostering positive relationships among children from diverse backgrounds.
  • Implement creative strategies for conflict resolution among children.

Sales Associate

J2 Tanning
04.2013 - 06.2015
  • Build relationships with customers to encourage repeat business.
  • Handle cash transactions efficiently while adhering to company cash handling policies.
  • Prepare merchandise for sales floor by pricing or tagging.
  • Boost customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Provide training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.

Education

GED -

Penn Foster College
Scottsdale, AZ

Skills

  • Strong multi-tasking
  • Problem-solving
  • Highly motivated
  • Dependable and reliable
  • Coaching and mentoring
  • Customer service
  • Detail-oriented
  • Hiring and training

Timeline

Retail Store Manager

Wild Bills Tobacco
11.2023 - Current

Pharmacy Technician

New Walker Pharmacy
07.2023 - 11.2023

Communications Operator

Ryder Logistics
03.2022 - 07.2022

Daycare Aide

Kathy's in Home Daycare
06.2015 - 06.2016

Sales Associate

J2 Tanning
04.2013 - 06.2015

GED -

Penn Foster College

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