Gayetta Mott
Holland,MI
Summary
Proven to excel in high-pressure environments, I leveraged my problem-solving and empathetic communication skills at Holland Hospital to enhance patient experiences and streamline operations. My adeptness in patient documentation and dedication to teamwork significantly contributed to improving workflow efficiency and patient satisfaction, showcasing my commitment to delivering exceptional healthcare support.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Holland Hospital
08.2021 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Accounts Payable Specialist/Coordinator
Holland Hospital
10.2016 - 07.2021
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Reduced invoice processing time with accurate data entry and timely vendor communication.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing.
Provider Support Group
Holland Hospital
06.2015 - 08.2016
- Assist with Implementing ICD-10 Code Updates
- Provide physicians and mid-levels with Cerner software support
- Troubleshoot and problem solve system and workflow issues
- Train new physicians
- Create education materials and train providers about software changes and updates
- Collaborate with physicians to enhance system workflow
Accounts Payable Clerk
Holland Hospital
02.2011 - 05.2015
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
Mental Health Assistant
Holland Hospital
05.2003 - 02.2011
- Maintained detailed records of patient progress, facilitating effective communication among healthcare team members.
- Improved patient well-being by providing compassionate support and care in one-on-one and group settings.
- Participated in staff training programs to expand knowledge of best practices in the field of mental health support.
- Provided crisis intervention services, ensuring timely response and appropriate action during emergency situations.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
Education
Bachelor of Science - Psychology
Grand Valley State University
Allendale, MI05.2022
Skills
- Problem-Solving
- Multitasking and Organization
- Team Collaboration
- Calm and Effective Under Pressure
- Reliability and Dedication
- Patient documentation
- Caring and Empathetic
- Communicating to Patients and Families
Certification
BLS for the Healthcare Provider
Timeline
Patient Access Specialist
Holland Hospital
08.2021 - Current
Accounts Payable Specialist/Coordinator
Holland Hospital
10.2016 - 07.2021
Provider Support Group
Holland Hospital
06.2015 - 08.2016
Accounts Payable Clerk
Holland Hospital
02.2011 - 05.2015
Mental Health Assistant
Holland Hospital
05.2003 - 02.2011
Bachelor of Science - Psychology
Grand Valley State University
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