Gayla Hedges
Assistant Manager Of Customer Service
Shelbyville,KY
Summary
Highly motivated person with 23+ years experience within a manufacturing environment ranging from working on the production floor, scheduling production to customer service and management. I have participated in creating policies and procedures withing our company for the production team and customer service. Extremely adaptable to a rapidly changing market and business environments.
Overview
23
23
years of professional experience
Work History
Assistant Manager of Customer Service
Sigma Stretch Film
Shelbyville, KY
01.1999 - Current
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Trained and supervised staff offered implemented mentoring program that offered positive employee engagement.
- Organized meetings, luncheons and holiday excursions for office, sales and management as requested
- Interceded between employees during arguments and diffused tense situations.
- Mentored office employees on proper administrative procedures and how to use programs such as Excel, keeping operations consistent and efficient for maximum performance.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Collaborated with production, shipping and credit departments to achieve program advancement.
Education
No Degree - Business Administration And Management
University of Louisville
Louisville, KYSkills
Scheduling
Staff Management
Credit and collections
Policy and procedure modification
Presentation design
Teamwork and Collaboration
Analytical and Critical Thinking
Excellent Communication
Time Management
Collaboration
Dependable and Responsible
Timeline
Assistant Manager of Customer Service
Sigma Stretch Film
01.1999 - Current
No Degree - Business Administration And Management
University of Louisville