Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

GAYLE BERESHNY

Groveland,MA

Summary

Efficient professional with a solid foundation in office operations, administrative assistance, and customer service. Experience in patient care and triage contributes to a well-rounded skill set. Exceptional organizational and communication skills enable effective task management. Track record of meeting deadlines and delivering quality results.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Retail Sales Assistant

CVS
  • Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items.
  • Used POS system to process sales and refund transactions.
  • Adhered to visual standards for proper product placement within planograms.
  • Assisted with weekly and monthly inventory audits to support store accuracy.
  • Greeted customers and engaged in conversation to assess needs.

Pediatric Triage Nurse

Children’s Health Care
04.2023 - Current
  • Assessed patient conditions to determine urgency of care required.
  • Collaborated with healthcare teams to coordinate patient treatment plans.
  • Utilized electronic health records to document patient interactions and outcomes.
  • Educated patients on medication management and follow-up care protocols.
  • Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
  • Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
  • Maintained a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
  • Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
  • Monitored compliance and evaluated effectiveness of home treatment instructions.
  • Increased patient trust and compliance by building rapport during initial assessments and providing personalized care suggestions.

Front Desk Receptionist

Amelia’s Hair Salon
02.2021 - Current
  • Handled multi-line phone system and promptly transferred calls.
  • Monitored front desk traffic to support customer satisfaction.
  • Answered questions about company location and hours of operation.
  • Documented and distributed messages to support timely communications.
  • Welcomed on-site visitors and directed to appropriate personnel.
  • Assisted with completion of forms or sign-in procedures.
  • Established and maintained good communications with personnel and clientele.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Maintained tidy, presentable reception area with necessary stationary and materials.

LPN Office Nurse

Pentucket Medical Associates
10.1991 - 04.2004
  • Collaborated with physicians and other healthcare professionals to deliver quality care.
  • Complied with HIPAA guidelines to protect privacy of patients.
  • Maintained patient charts and medical records.
  • Followed medication management procedures to comply with state and company guidelines.
  • Took and recorded vital signs in patients to determine fitness and identify immediate health issues.
  • Supported wound care needs and related nursing duties.
  • Recorded essential information about patient issues and communicated to doctor during appointments.
  • Educated patients and families on treatment plans and medications.
  • Assisted with collection, labeling and timely processing of specimens.
  • Monitored patient health conditions and scheduled appointments to provide further care.
  • Safeguarded against germ spread with stringent enforcement of infection-control procedure.
  • Answered patient calls and determined proper course of care.
  • Measured and recorded patient temperature and blood pressure to identify issues.
  • Administered prescribed medications according to treatment plan.
  • Explained procedures and test results to assist patients in informed decision-making.

Education

Nursing - LPN

Northern Essex Community College
Haverhill, MA
09.1991

Skills

  • Verbal and Written Communication
  • Social Perceptiveness
  • Office Supply Ordering
  • Telephone Etiquette
  • Referral Coordination
  • Sensitive Information Handling
  • Scheduling Appointments
  • Listening Skills
  • Answer Telephone Calls
  • Call Answering and Routing
  • Scheduling
  • Telephone Triage pediatric

Certification

LPN

Timeline

Pediatric Triage Nurse

Children’s Health Care
04.2023 - Current

Front Desk Receptionist

Amelia’s Hair Salon
02.2021 - Current

LPN Office Nurse

Pentucket Medical Associates
10.1991 - 04.2004

Retail Sales Assistant

CVS

Nursing - LPN

Northern Essex Community College

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GAYLE BERESHNY