Gaylynn Farguson
Brenham,TX
Summary
Driven by a results-focused approach, I excelled as a Collection Specialist at McCarthy Burgess and Wolfe, where I significantly enhanced customer satisfaction through expert dispute resolution and effective negotiation. My tenure as Branch Manager at Security Finance showcased my ability to exceed performance targets through strategic oversight and exceptional service quality. Skilled in debt recovery and characterized by strong negotiation abilities, my career is marked by persistence and goal-oriented achievements.
Overview
33
33
years of professional experience
Work History
Collection Specialist
Mccarthy Burgess and Wolfe
03.2024 - Current
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
Branch Manager
Security Finance
05.1991 - 10.2023
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Education
High School Diploma -
Blinn College
Brenham, TXSkills
- Data entry proficiency
- Strong negotiation skills
- Debt recovery expertise
- Credit Control Knowledge
- Assertiveness
- Goal-Oriented
- Patience and Persistence
Timeline
Collection Specialist
Mccarthy Burgess and Wolfe
03.2024 - Current
Branch Manager
Security Finance
05.1991 - 10.2023
High School Diploma -
Blinn College
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