Gaynol Hopson

International Spa and Salon

Colorado Springs, CO

01.2009 - 06.2024

Maintained and monitored daily salon operations, including scheduling appointments and overseeing staff.
Ensured compliance with all local and state regulations concerning sanitation, safety, and customer service.
Provided excellent customer service to build clientele base and ensure repeat business.
Resolved customer complaints in a timely manner to maintain high levels of satisfaction.
Tracked inventory of products and supplies necessary for salon operations.
Hired, trained, evaluated, supervised and disciplined salon staff members.
Conducted regular staff meetings to discuss performance issues or changes in policies and procedures.
Oversaw the cleanliness of the salon facility to ensure it was presentable at all times.
Organized promotional events such as special offers or discounts for customers.
Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff.
Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
Scheduled employees and oversaw customer appointment calendar.
Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
Understood operations of each service area, helped during busy times and stayed current with work processes.
Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.