Gaytosha Brandon
Medical Office Assistant
Douglasville,GA
Summary
Versatile Medical Office Assistant possessing excellent communication skills and exceptional customer service. I hold certifications in Medical Billing and Coding (CBCS, CPC). Extensive knowledge of medical terminology, billing procedures, and electronic medical records. Experienced in transcription, bookkeeping, MS Office, and HIPAA laws. Independent worker with a passion for helping people, a proven ability to work under pressure, strong leadership skills, and multitasking. I am seeking a job opportunity where I can utilize my skills and experience to contribute to the success of the company.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Patient Service Representative
Benevis
Atlanta, GA
11.2020 - Current
- Schedule Hygiene, Orthodontics, and Operative appointments using Denta Pro.
- Answer over 100 incoming calls per day.
- Process payments.
- Customer service.
- Help patients submit complaints and grievances.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Medical Office Assistant
RBE Practice Management
McDonough, GA
05.2016 - Current
- HIPAA Compliance
- Pre-authorization from insurance companies ahead of medical services.
- Verify Insurance for over 50 patients.
- Processed medical insurance claims and payments.
- Coordinated patient scheduling, check-in, check-out, and billing payments.
- Follow up on denied, pending, and rejected medical insurance claims.
- Enter diagnostic and procedure codes into medical billing software.
- Utilize Kareo to schedule appointments for doctor visits and procedures.
- Prepare, instruct, and tutor 10-15 students to sit for certifications in Billing and Coding with Nation Accrediting Bodies.
Provider Specialist (Contractor)
BroadPath Healthcare
Phoenix, AZ
11.2019 - 06.2020
- Managed between 100 and 150 Provider demographics and licenses.
- Terminated over 100 inactive physicians per day upon request utilizing AHCCCS PLU (Arizona Health Care Cost Containment System).
- Managed 200 Providers NPI and TIN using Siebel and McKesson.
Data Loading Analyst
Wipro LTD
Chamblee, GA
02.2017 - 11.2019
- Produced record numbers and maintained quality while collaborating with the United Healthcare Network Manager and Contract Analyst to update 300 Provider demographics, contractual data, and claims utilizing NDB, PhyCon, and CSP Facets.
- Tested software applications and systems to identify enhancement opportunities
- Collaborated with multi-functional roles to communicate and align development efforts
Education
Diploma - Medical Administrative Assistant
Everest College
Atlanta, GA01.2017
Diploma - Licensed Practical Nurse
Monmouth County Vocational School
W. Long Branch, NJ01.2000
Skills
- Medical Billing
- Medical Transcription and Claims
- Electronic Medical Record
- Customer Service
- Medical Terminology
- Insurance Verification
- Appointment Scheduling
- ICD-10 CMs, CPT, and HCPCS
- Communication
- HIPAA
- Private/Government Insurance
- MS Suite
- Payment collection and processing
- Organization and Time Management
- Critical Thinking
Certification
- NCMOA - Nationally Certified Medical Office Assistant (NCCT) - contributed to Medical Office Assistant Standard (SME)
- CBCS - Certified Billing and Coding Specialist (NHA)
- CMAA - Certified Medical Administrative Assistant
- CPC - Certified Professional Coder (AAPC)
- Licensed Practical Nurse - NJ, GA-Compact
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Patient Service Representative
Benevis
11.2020 - Current
Provider Specialist (Contractor)
BroadPath Healthcare
11.2019 - 06.2020
Data Loading Analyst
Wipro LTD
02.2017 - 11.2019
Medical Office Assistant
RBE Practice Management
05.2016 - Current
Diploma - Medical Administrative Assistant
Everest College
Diploma - Licensed Practical Nurse
Monmouth County Vocational School
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