Gbeboume KONDO ADJALLAH
Laurel,USA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Field Nation (gigs)
12.2022 - Current
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Participated in after-hours on-call rotations providing continuous coverage for urgent technical matters affecting the organization.
- Streamlined helpdesk processes for quicker issue resolution and increased customer satisfaction.
Assistant Manager
East Coast Fresh
08.2021 - Current
- Reducing downtime SMED methodology
- Coaching and training more than 20 people to work efficiently and safely
- Participating in Kaizen Projects across production lines to increase performance and process control
- Label and packaging inventory control
- Develop SOPs
- Provide technical, customer relations, and personnel management for major programs and projects
- Developed a professional aptitude to work with team at all level
Professional Development
02.2020 - 06.2021
IT TECHNICIAN
Nanjing Guru Consulting
06.2018 - 08.2020
- Install and configure computer systems and applications within the company
- Troubleshooting hardware and software issues
- Provide support to users and being the first point of contact for error reporting
- Upgrade the entire system to enable compatible software on all computers
- Repair or replacing damaged hardware.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Help Desk Support Specialist
West Africa Bank Of Development
05.2014 - 10.2015
- Assist management in creating training materials pertaining to computer troubleshooting and usage.
- Centralized management of logs with the Octopussy (linux based soft)
- Logged activities in tracking system to maintain accurate, timely records.
- Diagnosed and troubleshot hardware, software and network issues.
- Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
- Resolve technical issues related to network interruptions.
- Install and configure computer systems and applications within the company.
- Implemented remote support tools to assist clients effectively without on-site visits, reducing overall costs.
Education
Master of Engineering - Computer Science and Technology (Intelligent Information System and Web Engineering) -
Nanjing University of Astronautics and Aeronautics
Nanjing, ChinaBachelor of Engineering - Networking and Telecom -
University of Management and Computer Science
Skills
- Printer troubleshooting
- Virtualization Technologies
- Software Installation
- Ticketing system proficiency
- Customer Service
- Polyglot
- Network Troubleshooting
- ITIL Knowledge
- Microsoft Windows and Office
- System Testing
- SQL Proficiency
- NoSQL Databases
Certification
- Lean Six Sigma Green Belt
- Google IT Support
Systems / Technologies
CICS/ISPF/Mainframe - Linux - Windows - NetWare - Mac OS X - Mobile ServiceNow - TalkDesk - Active Directory - Bootstrap - Server Hardware - Network Protocols
Accomplishments and Interests
- Building Websites: Development of websites, design logo and necessary stationaries for promotions.
- Building Smart Mirrors: wrote code to provide additional functionality to smart home plan (security, dashboard design, integration of other computers, automating tasks).
- Creation of data format translator: Master's Degree Thesis - Created a system that converts JSON data format into RDF and its storage into Neo4j database.
- Research Paper Published: Adjallah Kondo G., Zongmin Ma. "A Survey on XML, JSON/RDF", Emerging Technologies and Applications in Data Modeling and Processing. IGI Global knowledge, 2019
Languages
French
Native or Bilingual
Spanish
Limited Working
Chinese (Mandarin)
Professional Working
English
Full Professional
Timeline
IT Support Specialist
Field Nation (gigs)
12.2022 - Current
Assistant Manager
East Coast Fresh
08.2021 - Current
Professional Development
02.2020 - 06.2021
IT TECHNICIAN
Nanjing Guru Consulting
06.2018 - 08.2020
Help Desk Support Specialist
West Africa Bank Of Development
05.2014 - 10.2015
Master of Engineering - Computer Science and Technology (Intelligent Information System and Web Engineering) -
Nanjing University of Astronautics and Aeronautics
Bachelor of Engineering - Networking and Telecom -
University of Management and Computer Science
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