Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gbeh M Nimely

Arlington,TX

Summary


Diligent Customer Service Professional with background in passenger service, specializing in ensuring smooth travel experiences for customers. Successfully managed check-in procedures, contributed to positive customer feedback, and resolved service issues efficiently. Demonstrated strong communication and problem-solving skills in high-pressure environments.

Overview

12
12
years of professional experience

Work History

Passenger Service Agent

Envoy Air Inc.
07.2019 - Current
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Escorted handicapped passengers from terminal to aircraft.
  • Educated passengers on safety procedures and provided assistance to disabled passengers
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Monitored security and maintained operational protocols.
  • Announced flight status updates and information about gate changes over PA system.
  • Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
  • Provided exceptional customer service, addressing passenger concerns promptly and professionally.
  • Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
  • Contributed to the achievement of on-time departure goals through efficient gate management processes.
  • Collaborated with airline personnel to facilitate seamless coordination between departments.
  • Ensured compliance with safety regulations, adhering to strict guidelines during boarding procedures.
  • Aided passengers in locating lost luggage by effectively liaising with baggage claim representatives and other airline staff members.
  • Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
  • Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
  • Enhanced customer satisfaction by providing efficient check-in and boarding services.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Tax Associate

Wing Financial/ Jackson Hewitt
12.2023 - 04.2025
  • Company Overview: Seasonal Tax Preparation Services
  • Interviewed clients and obtained relevant information needed to prepare federal and state tax returns.
  • Ensured that clients have provided accurate documentation necessary.
  • Marketed discounts offered by firm to clients and potential customers by passing out flyers, having conversations and offering free tax tips.
  • Prepared accurate accounting details for cash or credit card payments received from clients.
  • Prepared simple to complex tax returns for individuals using electronic filing software.
  • Answered calls and solved client issues over the phone and set appointments based upon client's needs.
  • Ensured that the client has a completed copy of the tax return.
  • Seasonal Tax Preparation Services
  • Secured and properly handled confidential data to protect against unauthorized access, improper transmission, and unapproved disclosure.
  • Provided exceptional client service by addressing inquiries promptly and effectively resolving concerns.
  • Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
  • Developed strong relationships with clients through consistent communication regarding their unique needs and goals related to taxation matters.

Contract Accountant

Randstad Professionals
09.2013 - 06.2014
  • Prepared general ledger account reconciliations
  • Analyzed and researched open reconciliation items and account discrepancies; coordinated resolution of difficult issues with management and other department representatives
  • Supported month-end close process through preparation of timely posting of recurring entries related to payroll and accruals
  • Conducted payroll tax research of payroll accounts and resolved outstanding issues
  • Provided account descriptions and process flow updates
  • Prepared journal entries for posting and adjusting to the general ledger

Education

Bachelor Business Administration (BBA) - Accounting

Don Bosco Polytechnic
01.2004

Skills

  • Customer service
  • Problem-solving abilities
  • Attention to detail
  • Adaptability and flexibility
  • Data entry
  • Phone and email etiquette
  • Team collaboration
  • Verbal and written communication
  • Active listening

Timeline

Tax Associate

Wing Financial/ Jackson Hewitt
12.2023 - 04.2025

Passenger Service Agent

Envoy Air Inc.
07.2019 - Current

Contract Accountant

Randstad Professionals
09.2013 - 06.2014

Bachelor Business Administration (BBA) - Accounting

Don Bosco Polytechnic

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