Glenn DiFabio
Washington,DC
Summary
Experienced IT Professional who works well with minimum supervision. Strong hardware, software, and networking skills. Excellent oral and written communication skills. Customer oriented problem solver with an ability to troubleshoot efficiently and to adapt to new situations. A quick learner with a desire for continuous growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Network Admin 2
MC Dean
07.2024 - Current
- Managed O365 Exchange environment, AD, and Microsoft Entra ID
- Documented technology-related processes and fixes to compile knowledge-base resources for other team members
- Assisted with Intune & Azure policies and identified cost saving resources for Office 365 reducing license usage
- Worked closely with internal operations team on identifying failing Company Portal applications and their required remediation steps to improve installation experience
- Created silent Bitlocker policy within Intune to automatically encrypt devices after OSD Cloud deployment.
- Created Powershell scripts to improve efficiency within our environment for Tier 1 and Tier 2 support
- Documented processes and procedures for internal MIS Support team
IT Systems/Support Specialist
Repligen
07.2022 - 06.2024
- Automated the migration of Visual ERP from version 9 to Version 10 cutting the application deployment time by roughly 80%
- Assisted with the migration of Hyper-V Virtual Machines and servers to the Nutanix platform replacing the aging Dell PowerEdge servers and cutting operational costs
- Created and maintained documentation for systems and applications while working closely with Quality Assurance
- Worked closely with the Quality Assurance and Security team to mitigate risks and threats to the organization and documented the processes and procedures
- Worked as the Quality Mentor for the IT department to bridge the gap and communication between Quality Assurance and IT. Assisted with retrieving documentation and preparing for audits
- Virtualized the existing DSX Door access system replacing the aging hardware and created a backup solution using OneDrive and Datto.
- Developed and maintained an internal and customer facing image process with traceability
- Created basic PowerShell scripts and batch files to automate tasks post-imaging
- Proactively upgraded older hardware running critical applications and created image backups of critical production systems using Smart Deploy and Acronis
- Maintained Cisco Meraki infrastructure and configured new and existing access points
- Managed O365 Exchange environment, AD, and Microsoft Entra AD
Support Desk Specialist
Clarivate Analytics
05.2014 - 07.2022
- Provided on-site and remote support for multiple offices
- Deployed new machines using Microsoft Autopilot
- Created and maintained Virtual Machines in the AWS Virtual Environment
- Served as the point of contact for issues and account creations in the Cisco Webex platform.
Education
Associate of Applied Science - Network Systems Administration
DeVry University
North Brunswick, New Jersey06.2013
Skills
- Technical Documentation
- Visual ERP
- Server Management
- AWS/Hyper-V Virtualization
- Azure / Active Directory Administration
- Microsoft Intune administration
- Incident Management
- Threat Locker / Sentinel One / Defender administration
Certification
AWS Certified Solutions Architect – Associate, 04/2020 - 04/2023
AWS Certified Cloud Practitioner - 07/2019 - 07/2022
Timeline
Network Admin 2
MC Dean
07.2024 - Current
IT Systems/Support Specialist
Repligen
07.2022 - 06.2024
Support Desk Specialist
Clarivate Analytics
05.2014 - 07.2022
Associate of Applied Science - Network Systems Administration
DeVry University
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