Geancarlo Quirola
Victorville,CA
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Raul's Tequila and Kitchen. Proven ability to enhance guest engagement and increase sales through effective upselling techniques. Adept at cash handling and maintaining a clean, organized dining environment, ensuring a welcoming atmosphere for all patrons.
Overview
5
5
years of professional experience
Work History
Server
Raul's Tequila and Kitchen
04.2025 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Increased sales significantly by upselling higher-end products to customers.
Server
IHOP
Victorville, CA
07.2024 - 04.2025
- Developed knowledge of menu offerings to make informed recommendations to guests.
- Trained new servers on operational procedures and service standards.
- Monitored guest satisfaction levels, addressing concerns proactively to enhance dining experience.
- Implemented best practices for food safety and sanitation compliance during service hours.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
Server
Pancho's Authentic Mexican and Salvadorean Restaurant
Victorville, CA
08.2021 - 08.2024
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Assisted in maintaining cleanliness and organization of dining area, ensuring a welcoming environment.
- Managed payment transactions efficiently using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Associate of Science -
Victor Valley College
Victorville, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- High volume dining
- Table bussing
- Food running
Timeline
Server
Raul's Tequila and Kitchen
04.2025 - Current
Server
IHOP
07.2024 - 04.2025
Server
Pancho's Authentic Mexican and Salvadorean Restaurant
08.2021 - 08.2024
Associate of Science -
Victor Valley College