Summary
Overview
Work History
Education
Skills
Additional Information
Additional Phone
Personal Information
Languages
Languages
Timeline
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Gee Santibanez

Orlando,United States

Summary

Experienced retail management professional with solid record of accomplishment in increasing team efficiency and performance. Monitor and motivate staff toward continuous improvement and delivery of exceptional customer service to every guest. Natural leader and analytical problem-solver ready to take on any store challenge.

Overview

12
12
years of professional experience

Work History

Front End Department Supervisor

Lowe's
Orlando, FL
11.2023 - 05.2024
  • Recruited, interviewed, hired, trained, scheduled and supervised staff as needed.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Focused weekly on Wire tasks, Metrics, Unfulfilled reports, and Due File.

Assistant Manager

Casper
Orlando, Florida
04.2021 - 11.2023
  • Manage and develop a team
  • Kept everyone up to date with daily and weekly KPI reports
  • As a result, we are now 22% compared to YoY
  • Put in work orders and supplies
  • Marketing with other businesses (some cold calls)

Assistant Manager

Hot Topic
Orlando, Florida
01.2022 - 08.2022
  • Recruit, daily deposit, nightly reports and shipment.
  • conversion

Store Manager

GameStop
Orlando, Florida
06.2012 - 01.2022
  • Ran 3 high end luxiours mall locations
  • held a 2 year prestige streak

Food Server/Bartender

Jimmy Hula's
Orlando, Florida
10.2016 - 12.2019
  • took orders on POS and expedited it to the guest's table.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Street Team Member

JVC Broadcasting
Orlando, Florida
09.2017 - 12.2018
  • Hosted raffles events/giveaways and promoted the 2 stations
  • Monitored progress of all street team activities and reported results to upper management.

brick specialist

the LEGO Group
Houston, Texas
11.2015 - 04.2016
  • Lego insiders
  • POS and Stocked

Education

Diploma of Education -

Okeechobee High School
01.2011

Skills

  • Stocking
  • Recruiting
  • Business Planning
  • Multitasker
  • Team Management
  • Administrative Support
  • Hospitality services

Additional Information

Address and resolve customer complaints to foster satisfaction and loyalty, Recruited, hired, and trained new personnel, Received awards for being one of the top stores to sell additional warranties in the company, Received the Prestige award for 4 different locations that I worked at for 4 years in a row

Additional Phone

6892503795

Personal Information

Title: Assistant Store Manager

Languages

Spanish

Languages

Spanish
Native/ Bilingual

Timeline

Front End Department Supervisor

Lowe's
11.2023 - 05.2024

Assistant Manager

Hot Topic
01.2022 - 08.2022

Assistant Manager

Casper
04.2021 - 11.2023

Street Team Member

JVC Broadcasting
09.2017 - 12.2018

Food Server/Bartender

Jimmy Hula's
10.2016 - 12.2019

brick specialist

the LEGO Group
11.2015 - 04.2016

Store Manager

GameStop
06.2012 - 01.2022

Diploma of Education -

Okeechobee High School

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Gee Santibanez