Gehovana Perez
Commerce City,CO
Summary
A proactive manager with demonstrated leadership abilities, expertise in strategic planning, with exceptional problem-solving skills. Proven track record of assisting senior managers in achieving demanding targets by motivating staff and efficiently coordinating resources. Highly methodical and organized, adept at optimizing coverage to meet operational; demands. With a successful history at Eagle Point Recreational Center, enhancing patron satisfaction and safety. Trained and am an expert in water rescue techniques, CPR, and First AID, showcasing adaptability and strong leadership. Achieved significant improvements in team communication, customer service, operational efficiency and client relations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lifeguard
Eagle Point Recreational Center
03.2023 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Provided friendly customer service to guests and addressed concerns.
- Reduced incident response times by implementing strategic patrol routes.
- Enhanced team effectiveness with regular feedback sessions and performance reviews.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
Assistant Manager
Compound Management Group
01.2020 - Current
- Answered 30 phone promptly and directed incoming calls to correct offices.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted guests in with friendliness and professionalism.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
Education
High School Diploma -
Front Range Community College
Westminster, CO05-2026
High School Diploma -
Pinnacle Charter High School
Federal Heights, CO05-2024
Skills
- Customer relationship management (CRM)
- Problem-solving
- Adaptability and flexibility
- Customer service
- Emergency response
- CPR and AED training
- Water rescue techniques
- Strong communicator
- Lifeguard certification
- Team collaboration
- Leadership qualities
Certification
- First Aid/CPR Certified
- Microsoft Office Specialist for Office PowerPoint 2016
- Microsoft Office Specialist for Office Excel 2016
- Microsoft Office Specialist for Office Word 2016
Languages
Spanish
Professional Working
Timeline
Lifeguard
Eagle Point Recreational Center
03.2023 - Current
Assistant Manager
Compound Management Group
01.2020 - Current
- First Aid/CPR Certified
- Microsoft Office Specialist for Office PowerPoint 2016
- Microsoft Office Specialist for Office Excel 2016
- Microsoft Office Specialist for Office Word 2016
High School Diploma -
Front Range Community College
High School Diploma -
Pinnacle Charter High School
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