Summary
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
Generic

Geisa Henry

Brooklawn

Summary

Dynamic customer service professional with proven expertise at Publix, adept at resolving conflicts and enhancing customer satisfaction through active listening and critical thinking. Successfully managed high-stress situations, fostering loyalty and retention. Skilled in complaint resolution and data entry, consistently delivering satisfactory outcomes for clients and the organization.

Work History

Customer Service Representative

Publix
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Home Care Provider

Mayor of Brooklawn
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Bachelor In Special Education - Reabilitation

Universidade Estacio De Sa
Rio De Janeiro
12.1995

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Complaint resolution

Accomplishments

I worked as voluntary for APAE ( Association of parents and friends of the special need/ translation in English from Portuguese) while in HS)

Here, in the US I worked as a home caregiver for a person ( that now I miss very much since she has passed) with Alzheimer's.

I did assist with the care of my sister in law thru Summers. She had CP . She passed in 2024 at 38 from Diabetes.

While in College I have worked at a rehabilitation center with early intervention for children born with Cerebral P. and adults with Cognitive delay due to brain injuries due to accidents, strokes, oxygen depletion among other causes.

Additional Information

I am fluent in English, Spanish and Portuguese.

Recommendations are available upon request.

Languages

Spanish
Full Professional
Portuguese
Native or Bilingual

Timeline

Customer Service Representative

Publix

Home Care Provider

Mayor of Brooklawn

Bachelor In Special Education - Reabilitation

Universidade Estacio De Sa

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Geisa Henry