Gelenis Cepeda

Worked Airport Customer Agent at Jetblue in Newark Airport. My position as working as Customer Service Agent is understanding what goes in and understanding the knowledge of the airline. Working during a fast paced environment when needed for operational needs. Understanding how to rebook and accommodate customers when needed.

Worked as Customer Service Agent taking care of customers issue and trying to resolve the customers problems. Doing returns and exchanges, making for appointments/referrals to third party partnerships for the customers. Understanding the knowledge of each department when assigned too.

Worked at Call center for Hearing Life to book patients for their hearing test since hearing is very valuable to the patient.Daily task was calling and booking the patient over the phone to get an appointment to get their hearing check.

Worked as a waitress, serving and taking customers orders and setting up my work area that was assigned to me before the shift started.