Gelilla Shiferaw
Colorado Springs,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Department Manager
McDonald's
06.2023 - 03.2024
- Managed daily scheduling and staffing needs, ensuring optimal coverage during peak business hours.
- Developed and implemented customer service policies and procedures.
Shift Manager
McDonald's
07.2018 - 06.2023
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Teacher Assistant
Elementary School
01.2017 - 11.2019
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
Carhop
Sonic
07.2015 - 06.2018
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
Education
No Degree - General Studies
Arapahoe Community College
Littleton, CONo Degree - Nursing
University of Colorado Denver
Aurora, COHigh School Diploma -
Douglas County High School
Castle Rock, CO05.2017
Skills
- Management
- Cash Handling
- Assistant Manager Experience
- Computer skills
- Sales
- Customer Service
- Work Planning and Organization
- Training and Development
- Staff Hiring and Retention
- Childcare
- Cooking
- Cleaning
- Childhood development
- Working with people with autism
- Toddler care
- Infant Care
- First aid
- Supervising experience
- Communication skills
- Teaching
Certification
- CPR Certification, 02/01/26
- Driver's License
- First Aid Certification, 02/01/26
- Food Handler Certification, 03/01/27
Languages
English
Native or Bilingual
Amharic
Native or Bilingual
Spanish
Professional Working
Timeline
Department Manager
McDonald's
06.2023 - 03.2024
Shift Manager
McDonald's
07.2018 - 06.2023
Teacher Assistant
Elementary School
01.2017 - 11.2019
Carhop
Sonic
07.2015 - 06.2018
No Degree - General Studies
Arapahoe Community College
No Degree - Nursing
University of Colorado Denver
High School Diploma -
Douglas County High School
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