Ge'Lissa Eggleston
Florence,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
CVS
03.2021 - 07.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Patient Representative
HCA Healthcare
05.2020 - 04.2021
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Advocated for patients'' rights, ensuring their needs were met within the scope of the healthcare system.
Customer Service Representative
BCBS
07.2020 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Wilson High School Florence Sc
Florence, SC06.2016
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Patient confidentiality
- Prescription Filling
- Pharmacy Ethics
- Drug Classification Knowledge
- Drug safety
- Pharmaceutical Calculations
- Labeling Accuracy
- Pharmacy Software Proficiency
- Advanced math skills
- Dosage Form Preparation
- Customer Service
- Team Coordination
Languages
English
Full Professional
French
Elementary
Timeline
Pharmacy Technician
CVS
03.2021 - 07.2023
Customer Service Representative
BCBS
07.2020 - 08.2020
Patient Representative
HCA Healthcare
05.2020 - 04.2021
High School Diploma -
Wilson High School Florence Sc
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