Gelli Tanilon
Colorado Springs,CO
Summary
Proven achiever with experience at Hilton Marco Island Beach Resort, adept in quick decision-making and clear communication. Excelled in enhancing guest satisfaction and boosting beverage sales through personalized service and upselling. Demonstrated reliability in high-pressure situations, significantly improving client experiences. Skilled in barista duties and empathetic customer interactions, consistently delivering top performance.
Overview
3
3
years of professional experience
Work History
Pool Server/ Room Service Attendant
Hilton Marco Island Beach Resort
10.2023 - 09.2024
- Demonstrated knowledge of menu items and ingredients, enabling accurate communication with guests regarding dietary restrictions or preferences.
- Assisted in training new pool servers, sharing best practices for efficient service and guest relations.
- Increased beverage sales through effective upselling techniques and personalized recommendations.
- Enhanced customer satisfaction by providing prompt and attentive service to poolside guests.
Call Center Representative
JKen Outsourcing Inc
05.2021 - 09.2023
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor Of Science - Hospitality Management
John B Lacson Colleges Foundation
Negros Occidental, Philippines 06.2023
Skills
- Barista skills
- Quick Decision Making
- Reliability and punctuality
- Clear Communication
- Guest satisfaction
Timeline
Pool Server/ Room Service Attendant
Hilton Marco Island Beach Resort
10.2023 - 09.2024
Call Center Representative
JKen Outsourcing Inc
05.2021 - 09.2023
Bachelor Of Science - Hospitality Management
John B Lacson Colleges Foundation
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