- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Personal Development and Self-Improvement
Angelo Colella
bloomfield hills,MI
Summary
Detail-oriented professional with strong experience in customer service, team collaboration, and operational management. Skilled at prioritizing tasks, maintaining high standards, and driving efficient workflows that enhance customer satisfaction. Currently pursuing CompTIA A+ certification to strengthen technical knowledge and expand career opportunities in IT.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Ups Store
Waterford
05.2025 - Current
- Delivered excellent customer service, fostering positive relationships and repeat business.
- Assisted customers with shipping and packaging needs, ensuring timely delivery and customer satisfaction
- Processed returns and exchanges according to company policy.
- Utilized computer systems for order entry, tracking, and invoicing, streamlining workflow and improving accuracy.
- Answered telephone to give callers store information and look up order details.
Assistant Manager
wild bills tobacco
Commerce, Michigan
03.2024 - 09.2025
- Helped train new employees on company policies and procedures.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Supported inventory management through stock organization and restocking procedures.
Computer Hardware Experience
Self-employeed
Bloomfield Hills, Michigan
03.2020 - 03.2025
- Built and configured 10+ custom desktop PCs, ensuring compatibility of CPUs, GPUs, storage, and power systems.
- Developed strong troubleshooting skills by diagnosing and resolving hardware/software issue
- Experienced in BIOS setup, OS installation, driver configuration, and performance optimization.
- Hands-on foundation aligned with CompTIA A+ and IT support principles.
Warehouse Worker
ABC WAREHOUSE
Pontiac
02.2019 - 02.2020
- Fulfilled tight schedule demands by rapidly loading and unloading trucks.
- Prepared deliveries of [Number]+ pounds, pulling merchandise from warehouse pick locations.
- Satisfied customers with quick, damage-free deliveries.
- Conducted regular inventory checks to maintain accurate stock levels and prevent discrepancies.
- Operated forklifts and pallet jacks to efficiently move materials within warehouse.
Education
GED -
GED.COM
Royal Oak, MI05-2019
Skills
- Product knowledge
- Skilled in upselling, cross-selling, and promoting products
- Customer issue resolution
- Inventory management
- Sales reporting
- Team training
- Conflict resolution
Certification
- Comptia a+ Core one certified
Interests
Timeline
Sales Associate
Ups Store
05.2025 - Current
Assistant Manager
wild bills tobacco
03.2024 - 09.2025
Computer Hardware Experience
Self-employeed
03.2020 - 03.2025
Warehouse Worker
ABC WAREHOUSE
02.2019 - 02.2020
GED -
GED.COM