Summary
Overview
Work History
Education
Skills
Timeline
Barista

Gema Castro

Henderson,NV

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Dispatcher

Z Transportation LLC
02.2024 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Answered phone calls and responded to customer emails.
  • Utilized customer feedback to improve customer service.

Instacart Shopper

Instacart
02.2021 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
  • Worked productively with customers to meet order requirements and service expectations.
  • Increased customer satisfaction by providing timely and efficient grocery shopping services.

Handling Merch

Lion Fight Promotions
01.2020 - 02.2021
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Answered customer questions regarding store merchandise and pricing.
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.

Education

Some College (No Degree) -

College of Southern Nevada
Las Vegas, NV
08.2018 - 02.2021

Skills

  • Bilingual
  • Customer Service
  • Active Listening
  • Problem-Solving
  • Phone Etiquette

Timeline

Dispatcher

Z Transportation LLC
02.2024 - Current

Instacart Shopper

Instacart
02.2021 - Current

Handling Merch

Lion Fight Promotions
01.2020 - 02.2021

Some College (No Degree) -

College of Southern Nevada
08.2018 - 02.2021

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Gema Castro