Maria Del Jesus Garcia
Grand Prairie,TX
Summary
Proven Dispatcher and Machine Operator with a track record of enhancing operational efficiency at J.W. Logistics and TreeHouse Foods Inc. Excels in high-stress decision-making and customer relationship management, achieving top performance metrics. Skilled in bilingual communication and data entry, adept at problem-solving and time management. Demonstrates a strong ability to improve workflow and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Dispatcher
J.W. Logistics
07.2023 - 11.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 16 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Machine Operator
TreeHouse Foods Inc.
10.2020 - 06.2023
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Dispatcher
TA Services
04.2010 - 09.2020
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Negotiated with vendors for better rates on communication equipment, improving budget efficiency.
- Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Monitored and tracked dispatch communication systems.
Education
No Degree - Dental Assistant
ATI
Dallas, TX05-2009
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Stress tolerance
- Time management
- Problem-solving
- Customer relationship management
- Bilingual
Languages
Spanish
Full Professional
Timeline
Dispatcher
J.W. Logistics
07.2023 - 11.2024
Machine Operator
TreeHouse Foods Inc.
10.2020 - 06.2023
Dispatcher
TA Services
04.2010 - 09.2020
No Degree - Dental Assistant
ATI
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