GEMA GUZMAN
Houston
Summary
Dynamic bilingual sales representative and customer care professional with a proven track record of driving revenue growth and fostering strong client relationships. Expertise in leveraging communication skills to engage diverse customer bases effectively and enhance overall satisfaction. Eager to contribute to a forward-thinking company that values innovation and collaboration while utilizing a strong background in sales strategies and customer service excellence. Committed to supporting organizational success through dedication and a results-oriented approach.
Overview
4
4
years of professional experience
Work History
Outreach Agent
Remx Ciox
Houston, TX
08.2025 - Current
- Coordinated documentation processes to maintain accuracy and compliance with industry standards
- Control outcome of the call to achieve successful schedule.
- Work with integrity; demonstrating reliability and trustworthiness
- Adhere to SOP and security compliance
CUSTOMER SERVICE TECH.
EMPEREON CONSTAR
06.2025 - 08.2025
- Answering both general/specific customer questions about the company’s products/services is a key responsibility of mine. In fact, I am a knowledgeable employee of the most important aspects of good customer service experience. Knowing the ins and outs of a company’s offerings is important. Manages an average of 60-80 incoming calls daily.
CUSTOMER SERVICE – SALES ADVOCATE
TARGET
10.2022 - 06.2025
- Ensure customer needs are met, and high-end complaints are resolved.
- Manages an average of 50-80 incoming calls daily, while executing an average of 40 online orders.
- Oversees pick-up/drive-through orders along with returns.
- Exceeds KPI by maintaining an average of 3-5 Red Card sales per day. Contributes to my team by offering ideas that will help increase our team's performance on floor while executing sales goals.
Customer Service
S & J Building
01.2022 - 12.2022
- Handles all complaint calls via email and phone in a timely manner.
- Account management; oversees material and labor expenses.
- Ensures clear and accurate information is delivered to company owner. Executes an average of 60-75 invoices while maintaining accuracy and consistency.
Education
G.E.D. -
GARY JOB CORPS
02-2009
Skills
- Great Team Player
- Transparent communication skills
- Adapt quick to change
- Works well in a fast-paced environment
- High call volume
- Positive attitude
- Steady under pressure
- Dependable
- Competitive
Timeline
Outreach Agent
Remx Ciox
08.2025 - Current
CUSTOMER SERVICE TECH.
EMPEREON CONSTAR
06.2025 - 08.2025
CUSTOMER SERVICE – SALES ADVOCATE
TARGET
10.2022 - 06.2025
Customer Service
S & J Building
01.2022 - 12.2022
G.E.D. -
GARY JOB CORPS