Gemia Wortham

• Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
• Negotiated contracts with suppliers to obtain favorable terms and pricing.
• Reduced procurement costs by implementing strategic sourcing initiatives and negotiating favorable contracts with suppliers.
• Collaborated with finance departments on budgeting and forecasting activities, ensuring accurate representation of procurement expenses and cost-saving opportunities.
• Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
• Managed a diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices.

• Handle online booking inquiries, assisting guests and travel partners throughout the booking cycle..
• Provide accurate information on availability and pricing to customers.
• Resolve customer issues and discrepancies efficiently, ensuring satisfaction.
• Answer over 75+ customer calls daily, building rapport and guiding conversations to bookings.

• Met customer call guidelines for service levels, handle time and productivity. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Answered constant flow of customer calls with minimal wait times.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Met customer call guidelines for service levels, handle time and productivity.

• Lawfully cleared merchandise through customs per client and government requirements.
• Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials.
• Stayed abreast of regulatory changes impacting customs enforcement and other import-impacted agencies.
• Tracked shipments processing through customs and other agencies and obtained clearances.
• Prepared and processed import and export documentation according to customs regulations, laws or procedures.