Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gemma Ibara

Lacey,WA

Summary

Accomplished Certified Pharmacy Technician with expertise in medication dispensing and insurance billing at CVS Pharmacy. Enhanced patient care through attention to detail and exceptional customer service, increasing satisfaction by 20%. Proficient in regulatory compliance and inventory management, ensuring efficient pharmacy operations and adherence to HIPAA regulations.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

CVS Pharmacy
03.2020 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Pharmacy Technician

Longs Drugs/CVS Pharmacy
03.2012 - 2020
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.

Beauty Advisor

Longs Drugs
12.2006 - 2012
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Maintained counter and display areas for cleanliness and organization.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
  • Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
  • Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
  • Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
  • Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
  • Educated customers on latest beauty trends and products, leading to informed purchase decisions.
  • Participated in professional development workshops to improve consultation techniques, ensuring industry-leading service.
  • Managed inventory levels to ensure availability of best-selling items, minimizing stockouts.
  • Developed strong rapport with customers and created positive impression of business.

Education

High School Diploma -

Henry Perrine Baldwin High School
Wailuku, HI
06.1985

Skills

  • Attention to detail
  • Customer service
  • Insurance billing
  • HIPAA regulations
  • Medication dispensing
  • Filling prescriptions
  • Drug storage procedures
  • Patient confidentiality
  • Insurance verification
  • Pharmacy law compliance
  • Regulatory compliance
  • Inventory management

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Certified Pharmacy Technician

CVS Pharmacy
03.2020 - Current

Pharmacy Technician

Longs Drugs/CVS Pharmacy
03.2012 - 2020

Beauty Advisor

Longs Drugs
12.2006 - 2012

High School Diploma -

Henry Perrine Baldwin High School

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