Gemma Keys
Banning,CA
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking and exceptional customer service skills at Yaamava to significantly enhance guest satisfaction. My ability to foster loyal customer relationships and collaborate effectively with colleagues boosted repeat business and operational efficiency, showcasing my dedication to results and team success.I am a fast learner I have helped prepare beverages and i know how to stock and make sure everything is organized and clean.
Overview
1
1
year of professional experience
Work History
Cocktail Waitress
Yaamava
01.2022 - 01.2023
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
- Improved teamwork among colleagues by actively participating in team meetings and offering constructive feedback for continuous improvement.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Maintained a clean and organized bar area for efficient drink preparation and superior guest experience.
- Collaborated with bartenders to ensure timely delivery of drinks to guests, improving overall efficiency.
- Demonstrated exceptional multitasking abilities under high-pressure situations while delivering outstanding customer service consistently.
Education
Redlands High School
Redlands06.2014
Skills
- Strong multitasking
- Energy and enthusiasm
- Customer Service
- Outgoing and Friendly
- Cleaning and sanitization
- Safe Food Handling
- Cleanliness standards
- Flexible Schedule
Timeline
Cocktail Waitress
Yaamava
01.2022 - 01.2023
Redlands High School
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