Gemma Larsen
West Jordan
Summary
Dynamic and dependable professional with hands-on experience in fast-paced customer service environments. Known for creating a friendly, welcoming atmosphere for customers and coworkers alike. Demonstrates strong communication and teamwork skills, with a proven ability to resolve issues efficiently and enhance customer satisfaction. Maintains a clean, organized workspace while accurately handling cash transactions and promoting menu items to support sales growth.
Overview
5
5
years of professional experience
Work History
Fast Food Worker
Arctic Circle Fry Sauce - The Original!
Salt Lake City
06.2024 - 08.2024
Fast Food Worker
Arctic Circle Fry Sauce - The Original!
Magna
09.2022 - 04.2024
Fast Food Worker
Arctic Circle Fry Sauce - The Original!
West Jordan
06.2019 - 06.2020
- Greeted customers promptly and took orders to streamline service and minimize wait times.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Ensured prompt orders by efficiently packing items and verifying accuracy before handing them off to customers.
- Responded to customer inquiries and concerns with empathy and professionalism.
- Promptly resolved customer complaints, escalating major issues to the manager.
- Promoted specials and upsold menu items, contributing to increased sales revenue.
- Collaborated with team members to meet peak service demands effectively.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Trained newly hired employees on routine tasks and customer service.
- Maintained cleanliness and organization of workstations and dining areas.
- Maintained welcoming a welcoming environment to enhance overall customer experience.
- Restocked workstations with necessary supplies to ensure operational efficiency.
- Followed food safety protocols to ensure product quality and safety.
- Upheld health and safety standards by regularly cleaning equipment and surfaces throughout the establishment.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
Education
High School Diploma -
Copper Hills High School
West Jordan, UT06-2019
Skills
- Food preparation techniques
- Food safety protocols
- Cash register operation
- Order accuracy
- Customer service
- Time management
- Team collaboration
- Collaboration and teamwork
- Problem-solving
- Listening and focusing
- Relationship building
- Punctual and reliable
- Organized and tidy
- Hardworking
- Professionalism
- Empathy skills
- Self-awareness
- Critical thinking
- Goal setting
- Phone etiquette
- Typing (85-90WPM)
- Professionalism
References
Tara Clark (boss 2019-2020): 801-574-7604
Justin Whitehead (boss 2022-2024): 801-860-7556
Accomplishments
- Phi Thetta Kappa (PTK) honors society member
- The National Society of Leadership and Success (NSLS) honors society member
Timeline
Fast Food Worker
Arctic Circle Fry Sauce - The Original!
06.2024 - 08.2024
Fast Food Worker
Arctic Circle Fry Sauce - The Original!
09.2022 - 04.2024
Fast Food Worker
Arctic Circle Fry Sauce - The Original!
06.2019 - 06.2020
High School Diploma -
Copper Hills High School