Gemma Méndez

• Coordinated staff schedules to ensure optimal coverage during peak tourist seasons.
• Trained new team members on service standards and park policies.
• Developed merchandising skills through hands-on training to enhance product presentation.

Managed daily operations to ensure smooth visitor experiences at Glacier National Park.

•Supported management team by organizing meetings and schedules for ongoing collaboration.

• Managed daily operations of hostess staff in high-traffic dining environments.
• Trained and mentored new hostesses on customer service protocols and procedures.
• Coordinated seating arrangements to optimize guest flow and minimize wait times.

•Made sure paying customers, guests of the restaurant were satisfied with their service.

•Documented team suggestions and organized regular meetings to discuss improvements.

• Processed customer transactions accurately and efficiently using point-of-sale systems, ensuring a smooth checkout experience.
• Processed customer transactions efficiently using point-of-sale systems.
• Maintained accurate cash drawer and balanced transactions at shift end.

Acquired knowledge of rental skills and techniques through training.

• Made sure high end , private customers were taken care of.

• Assisted managers in daily operations to ensure smooth functioning of gift shop.
• Directed store associates, managing shift schedules to optimize staffing coverage.
• Handled inventory management and placed product orders.
• Implemented leadership techniques to improve team productivity and streamline store workflow.
• Glacier National Park, MT

• Supported servers by maintaining clean tables and promptly delivering food to enhance guest satisfaction.
• Assisted servers by cleaning tables and delivering food to guests.
• Communicated guest issues to management in a timely and professional manner.
• Executed responsibilities of both host and server to streamline operations in restaurant and gift shop.
• Lake McDonald Lodge, Glacier National Park, MT

• Developed and executed content strategy for startup social media account, increasing brand visibility.
• Increased followers from 0 to 5K+ through targeted engagement and content optimization, resulting in multiple viral posts.
• Negotiated and secured brand partnerships by leveraging creative strategies and fostering audience engagement.

• Provided front-desk customer service, ensuring accurate tagging and receipt of garments.
• Processed payments and managed register transactions, ensuring accuracy and efficiency.
• Engaged with diverse clientele in fast-paced environment, delivering exceptional service.
• Worked in Hawthorne, CA