Gemma Zain
Ankeny,IA
Summary
Customer service specialist known for high productivity and efficient task completion. Possesses skills in patient registration, appointment scheduling, and overall quality experience. Excel in communication, empathy, and problem-solving to enhance patient experience and support team effectiveness. Flexible hard worker ready to learn and contribute to team success.
Overview
1
1
Certification
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Patient Service Specialist
Concentra Medical Center
Des Moines, IA
05.2026 - Current
- Greeted patients and ensured a welcoming environment at the medical center.
- Assisted patients with check-in procedures and verified insurance information to ensure accurate patient records.
- Scheduled appointments and managed patient flow to enhance overall clinic operations.
- Performed urine drug screens and breath alcohol testing.
- Cleared faxes and emails from company inbox to ensure timely communication with patients and staff.
Waitress
Boulder Tap House
Ankeny, IA
05.2025 - Current
- Provided excellent customer service to enhance dining experiences.
- Took orders and communicated accurately with kitchen staff.
- Delivered food and beverages promptly to tables.
- Various cleaning duties including front and back of house.
Membership Sales Coordinator
Scissors and scotch
West Des Moines, Iowa
08.2024 - 06.2025
- Coordinated membership sales and effectively explained membership benefits to customers.
- Developed promotional materials for bar services and drink menus.
- Assisted in managing customer relationships through effective communication.
- Checking in and out guests as well as ensuring their experience is exceptional every time.
- Creating cocktails / mocktails for customers before / after their service was complete.
Waitress
Who’s on first/ grumpy goat
Ankeny, IA
06.2022 - 09.2024
- Provided excellent customer service to enhance dining experiences.
- Took orders and communicated accurately with kitchen staff.
- Delivered food and beverages promptly to tables.
- Performing various cleaning duties throughout the restaurant.
Front Desk Receptionist
Mercy One Medical Center
Ankeny, Iowa
06.2022 - 03.2023
- Greeted patients and visitors with professionalism.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments efficiently using electronic health record systems.
- Systematically filed documents to maintain accurate records and support office efficiency. into correct databases.
Education
Licensed Esthetician - Esthetician Program
La James International College
Johnston, IA 03.2025 - 11.2025
Ankeny High School
Ankeny, IowaSkills
- Skin analysis
- Customer service
- Appointment scheduling
- Strategic thinking
- Detail oriented
- Time management
Certification
- Esthetician License
- Microdermabrasion certification.
- Eyelash extension certification.
- Drug and breath alcohol certification.
Timeline
Patient Service Specialist
Concentra Medical Center
05.2026 - Current
Waitress
Boulder Tap House
05.2025 - Current
Licensed Esthetician - Esthetician Program
La James International College
03.2025 - 11.2025
Membership Sales Coordinator
Scissors and scotch
08.2024 - 06.2025
Waitress
Who’s on first/ grumpy goat
06.2022 - 09.2024
Front Desk Receptionist
Mercy One Medical Center
06.2022 - 03.2023
Ankeny High School