Besides reading and wood burning i enjoy long hikes , riding my bike, riding our quads and camping I love family gatherings and spending time with my grandchildren
Gena Bingham
Summary
Accomplished Manager at Morning Star Cafe, adept in Operations Management and fostering staff development. Excelled in enhancing team performance and customer loyalty through strategic workforce management and exceptional customer service. Proven track record in improving employee retention and meeting rigorous business development targets without exceeding a single numerical percentage.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Manager
Morning Star Cafe
08.1991 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
No Degree - Typing, And Data Entry
Cochise College
Sierra Vista, AZServe Safe Certification For Managers - Serve Safe Certification
Cochise College,
Sierra Vista, AZ04.2024
Certifications of Completion - Medical Terminology, Pathophysiology, And Anatomy
AAPC ( American Academy of Professional Coders)
Online10.2020
National Healthcare Association Certification - Phlebotomy Technician
Horizon Health Care Institute
Sierra Vista, AZ05.2013
GED -
Cochise College
Sierra Vista, AZ07.2001
Skills
- Staff Development
- Operations Management
- Business Development
- Workforce Management
- Policy Implementation
- Excellent Customer Service
- Basic Computer
- Answering phones
- Type 35-40 WPM
- Performance Evaluations
- Time Management
- Schedule Preparation
- Staff Training and Development
Certification
Manager Serve Safe Certification.
I enjoy reading, wood burning.
I enjoy reading fiction novels one of my favorite authors is stephen king.
I started wood working in high school and still love it to this day, I am always working on some type of wood burning project.
Interests
Timeline
Manager
Morning Star Cafe
08.1991 - Current
No Degree - Typing, And Data Entry
Cochise College
Serve Safe Certification For Managers - Serve Safe Certification
Cochise College,
Certifications of Completion - Medical Terminology, Pathophysiology, And Anatomy
AAPC ( American Academy of Professional Coders)
National Healthcare Association Certification - Phlebotomy Technician
Horizon Health Care Institute
GED -
Cochise College
Manager Serve Safe Certification.
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