Gena Fennell
Hamilton,OH
Summary
Dynamic Assistant Manager at Looking Glass Hospitality, skilled in staff scheduling and employee training. Successfully enhanced customer satisfaction through effective communication and quality control measures. Passionate about fostering team collaboration and implementing safety protocols, ensuring a secure and efficient work environment. Committed to operational excellence and delivering exceptional service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Looking glass Hospitality dba Fretboard Brewing &
Hamilton, OH
11.2023 - 06.2025
- Coordinated staff schedules to ensure coverage during peak hours.
- Trained new employees on service standards and operational procedures.
- Implemented safety protocols to maintain a secure work environment.
- Facilitated communication between front-of-house and back-of-house teams.
- Conducted quality checks on food and beverage offerings for consistency.
- Managed customer service inquiries and complaints promptly.
- Supervised daily operations, including scheduling shifts and assigning duties.
- Monitored employee attendance records and payroll information.
Education
Tippecanoe
Tipp City, OH05-1995
Skills
- Staff scheduling
- Employee training
- Safety protocols
- Quality control
- Customer service
- Team collaboration
- Operational management
Affiliations
- I enjoy going on bike rides with my family
- I am an avid runner
- I love being outside
- Meditation is a daily practice
Certification
- Serve Safe
References
References available upon request.
Timeline
Assistant Manager
Looking glass Hospitality dba Fretboard Brewing &
11.2023 - 06.2025
Tippecanoe
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