Gena Givens
Heber,UT
Summary
Dynamic Recovery Advocate with a proven track record at Wasatch Crest Treatment Services, skilled in motivational interviewing and fostering a supportive environment. Adept at crisis intervention and developing relapse prevention plans, I excel in teamwork and communication, ensuring patient safety and promoting long-term recovery through compassionate care and attention to detail.
Overview
2021
2021
years of professional experience
Work History
Recovery Advocate
Wasatch Crest Treatment Services
- Enhanced patient recovery by implementing individualized care plans and providing support throughout the healing process.
- Led group therapy sessions, fostering a supportive community atmosphere for shared growth and healing.
- Provided crisis intervention when necessary, calmly deescalating situations while prioritizing patient safety.
- Assisted patients in developing relapse prevention plans, equipping them with the tools needed to maintain long-term sobriety.
- Developed strong rapport with patients, establishing trust and promoting open communication throughout treatment.
- Promoted a safe environment for patients by enforcing facility policies and addressing any potential risks or challenges.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Administered medication
- Hourly rounds to ensure safety- wellbeing of clients.
- Entered important information on clients progress.
- Focused on cleanliness of facility ensuring a welcoming environment.
Public Area Attendant
Zermatt Resort
Midway, UT
05.2018 - 05.2020
- Increased efficiency by utilizing proper cleaning techniques, tools, and equipment for various surfaces and areas.
- Improved overall cleanliness by efficiently executing daily cleaning tasks in public areas.
- Reduced customer complaints by promptly addressing and resolving housekeeping issues in public areas.
- Collaborated with team members to ensure a thorough and timely completion of assigned tasks throughout the property.
- Assisted other departments as necessary, providing additional support during peak occupancy periods or staff shortages.
- Supported hotel events by setting up, breaking down, and maintaining cleanliness during functions as needed.
- Contributed to a positive work environment through effective communication and teamwork with colleagues and supervisors.
- Cleared rubbish and debris from lobby, elevators, stairways, and hallways to uphold cleanliness standards.
- Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
- Handled hazardous cleaning supplies to remove dirt, dust, grease, and film from surfaces according to proper procedures and labeling.
- Practiced safe work habits, wore protective safety equipment and followed MSDS and OSHA standards to maximize safety and prevent accidents.
- Complied with all safety regulations, reducing accidents or injuries while performing job duties.
- Achieved high standards of cleanliness through diligent execution of deep-cleaning projects on a regular basis.
- Promoted a welcoming atmosphere for guests through friendly interactions and a proactive approach to addressing any observed concerns or opportunities for improvement in public areas.
Education
High School Diploma -
Wasatch
Heber, UT05.2011
Skills
- Creating a clean and welcoming environment
- Motivational interviewing
- Multicultural competence
- Behavioral health
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Excellent communication
- Organized and detail oriented
- Conflict resolution
- Professionalism
- Adaptability
Timeline
Public Area Attendant
Zermatt Resort
05.2018 - 05.2020
Recovery Advocate
Wasatch Crest Treatment Services
High School Diploma -
Wasatch