Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gena Hamilton

Alpena,MI

Summary

Hardworking and adaptable professional with over five years of experience in retail sales. Proven ability to lead teams, manage inventory, and deliver exceptional customer experiences in fast-paced environments. Skilled in scheduling, training, upselling, and maintaining organized, efficient operations. Known for being reliable, customer-focused, and solutions-driven. Currently based in Alpena, MI and planning relocation to Saginaw, MI for new long-term opportunities.

Overview

7
7
years of professional experience

Work History

General Manager/Retail Sales Associate

Holy Smokes Tobacco & Cigar Shoppe
Alpena/Tawas, MI
01.2020 - Current
  • Managed day-to-day store operations across multiple store locations, including staff scheduling, hiring, training, and performance oversight.
  • Managed inventory by placing orders, tracking stock levels, and organizing incoming shipments.
  • Delivered exceptional customer service by greeting customers, answering questions, offering tailored recommendations, resolving complaints, and ensuring a welcoming shopping environment.
  • Created eye-catching in-store displays to increase customer engagement and sales; priced merchandise and maintained a stocked, cleanly and organized sales floor.
  • Handled POS register transactions, including cash, credit, returns and exchanges, accurately and efficiently.
  • Stayed up to date on industry trends and new products to better serve customers and maintain a competitive store offering.

Server/Dishwasher

Connie’s Cafe
Ossineke, MI
03.2018 - 08.2019
  • Took customer orders, served food and beverages, and ensured a positive dining experience.
  • Operated POS system accurately to enter orders and process cash and card payments.
  • Prepared simple food items and assisted kitchen staff during busy shifts.
  • Maintained cleanliness and sanitation in kitchen areas; washed dishes, utensils, and cookware.
  • Trained new dishwashers and servers in proper cleaning procedures, kitchen safety and workflow efficiency.
  • Supported a fast-paced, team-oriented environment to keep service smooth during peak hours.

Education

High School Diploma -

Alpena High School
Alpena, MI
06-2019

Skills

  • Customer service
  • Cash handling and POS system operation
  • Organization and time management
  • Inventory management
  • Team player

Timeline

General Manager/Retail Sales Associate

Holy Smokes Tobacco & Cigar Shoppe
01.2020 - Current

Server/Dishwasher

Connie’s Cafe
03.2018 - 08.2019

High School Diploma -

Alpena High School

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