Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gena Heiden

Watertown,WI

Summary

Dynamic and adaptable professional with a strong background in customer service at Marqardt Manner. Proven ability to excel in fast-paced environments, demonstrating excellent communication and problem-solving skills. Committed to teamwork and fostering positive relationships, while consistently delivering high-quality support and guidance to colleagues and clients alike.

Overview

5
5
years of professional experience
1
1
Certification

Work History

RA

Marqardt Manner
07.2025 - 09.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Bus Assistance

DH Enterprise
09.2022 - 09.2024

Helped student with special needs

Helped with boarding

Was in charge of any behaviors happening

De escalated situations

Communicated with everyone

Spent time with students, built relationships with them

Cleaned the bus

Meat Clerk

Pick N Save
09.2020 - 04.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Education

High School Diploma -

Watertown High School
Watertown Wi

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Time management
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Calm under pressure
  • Active listening

Certification

Cbrf trained

CPR certified

Timeline

RA

Marqardt Manner
07.2025 - 09.2025

Bus Assistance

DH Enterprise
09.2022 - 09.2024

Meat Clerk

Pick N Save
09.2020 - 04.2022

High School Diploma -

Watertown High School
Gena Heiden