Gena Reeves
Cottageville,SC
Summary
Dedicated Patient Access Representative with over 20 years of expertise in patient registration, insurance verification, and EPIC systems. Committed to enhancing patient experiences through efficient administrative processes.
Overview
35
35
years of professional experience
Work History
Patient Access Representative
Shawn Jenkins Children's Hospital
Charleston, SC
01.2025 - Current
- Facilitated accurate and timely patient registration for inpatient, outpatient and ED patients.
- Verifying and preparing all patient accounts for inpatient and outpatient billing
- Pre Registration for clinic, OR, inpatient and procedures
- Insurance verification
- Update demographics
- Specialize in EPIC
- Scheduling appoints
- Multi-line phones
- Collecting copayments and deductibles
- Administrative coverage at the front desk
- High level customer service
- Knowledge working in EPIC
Medical Office Manager
Joseph Dorn, MD
Summerville, SC
05.1991 - 01.2012
- Streamlined patient scheduling processes to enhance appointment efficiency.
- Implemented electronic health record systems to improve data accuracy and accessibility.
- Developed training programs for new administrative staff, fostering skill development and team cohesion.
- Managed office operations, ensuring compliance with healthcare regulations and best practices.
- Coordinated billing procedures, improving revenue cycle management and reducing claim denials.
- Led monthly staff meetings to discuss operational improvements and address team concerns proactively.
- Cultivated relationships with vendors for procurement of medical supplies, optimizing cost-effectiveness and quality service.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
Education
Associate of Science - Medical Office Management
Watterson College
Charleston, SC05-1991
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Knowledge in EPIC
- Scheduling appointments
- Organize and prioritize work
Timeline
Patient Access Representative
Shawn Jenkins Children's Hospital
01.2025 - Current
Medical Office Manager
Joseph Dorn, MD
05.1991 - 01.2012
Associate of Science - Medical Office Management
Watterson College