Gena Singleton
California,MD
Summary
Sales and customer service expert with extensive management experience across retail and banking sectors. Skilled in relationship management, operational efficiency, and developing training programs that cultivate talent and drive business growth.
Overview
27
27
years of professional experience
Work History
Relationship Banker
Bank of America
Mechanicsville, Maryland
10.2022 - 07.2026
- Managed high-value client portfolio, achieving exceptional satisfaction and retention rates.
- Assisted customers in opening checking, savings, and other accounts to meet their banking needs.
- Delivered prompt resolution of inquiries, ensuring high levels of customer satisfaction.
- Facilitated transaction processing and account inquiries to enhance overall customer experience.
- Collaborated with team to develop innovative solutions that addressed customer needs while supporting profitability goals.
Assistant Manager
Acceptance Now
Waldorf, Maryland
01.2014 - 10.2022
- Led collections process to recover outstanding debts, ensuring timely payments and financial accountability./ Manage Customer Accounts
- Collaborated with team to finalize collections on overdue accounts
- Supervised daily operations including scheduling shifts, assigning duties.
- Developed and implemented training programs for staff in sales techniques and product knowledge, enhancing team capabilities.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Retail Manager
Cracker Barrel
01.2011 - 01.2013
- Oversee business in Retail Store/ Restaurant
- Accountable for sales goals in excess of 1.3 million dollars
- Managed and trained Retail staff of 32 individuals
- Prioritized and administered daily operating schedules along with coaching
- Assisted customers with inquiries, adjustments, and complaints within Restaurant and Retail store
Store Manager
Lane Bryant
01.2003 - 01.2011
- Managed $1.8 million in annual sales, achieving a ranking of 5th out of 14 stores in the district
- Supervised 15 staff members to ensure effective operations and customer service
- Managed sales and customer service at women’s retail clothing store
- Revitalized store merchandise weekly to drive sales
- Trained district managers to develop a strong sales force, leading to 5 associate promotions
- Operated and balanced cash drawers daily
- Matched invoices with delivery tickets and maintained inventory control
Store Manager
Victoria Secret
01.2002 - 01.2003
- Guided team of 20 staff members
- Cultivated customer service excellence by fostering a talented and motivated team environment
- Trained and supervised staff to enhance team performance and service quality.
- Generated daily sales plans/goals
- Executed brand presentation standards to enhance customer experience and brand image
- Oversaw daily activities at women's lingerie store
- Implemented loss prevention strategies to reduce shrinkage and protect store assets.
- Coordinated staff schedules to ensure adequate coverage during peak shopping hours. Conducted daily store operations, including opening and closing procedures and cash handling.
- Strengthened productivity by hiring, managing and developing top talent.
- Designed and implemented visually appealing displays and signage to drive customer engagement and product sales
Merchandising Manager/Department Manager
Gap/Old Navy
01.2000 - 01.2002
- Managed daily operations of clothing store, driving sales and maintaining store standards
- Performed Brand Merchandising for Women’s, Kids and Babies departments
- Forecast Sales and allocate daily payroll
- Coached and developed team of 75-100 employees to enhance skill sets and performance
- Oversaw training of cashiers for twelve registers to ensure operational efficiency and customer service
Education
Diploma - general and business education
Biloxi High School
Biloxi, MSSkills
- Sales expertise and acumen
- Financial product knowledge
- Transaction processing
- Customer banking solutions
- Relationship management
- Analytical skills
- Customer service orientation
- Persuasive communication
Timeline
Relationship Banker
Bank of America
10.2022 - 07.2026
Assistant Manager
Acceptance Now
01.2014 - 10.2022
Retail Manager
Cracker Barrel
01.2011 - 01.2013
Store Manager
Lane Bryant
01.2003 - 01.2011
Store Manager
Victoria Secret
01.2002 - 01.2003
Merchandising Manager/Department Manager
Gap/Old Navy
01.2000 - 01.2002
Diploma - general and business education
Biloxi High School