Gena Vogt
Madison Heights
Summary
Results-driven professional in retail management with a knack for boosting productivity and streamlining tasks. Possess strong capabilities in team leadership, inventory management, and customer service enhancement. Excel at communication, problem-solving, and adaptability, ensuring effective team coordination and exceptional shopping experiences for customers.
Overview
2
2
years of professional experience
Work History
Retail Supervisor
Rally House
Troy
11.2022 - Current
- Supervised work of cashiers, training new team members and monitoring performance.
- Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
- Conducted daily sales analysis to adjust sales strategies and meet targets.
- Updated visual merchandising displays to attract customers and promote sales.
- Coordinated restocks to keep retail displays organized and full for customers.
- Dealt with customer complaints and rectified product and service issues.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and deposits.
- Mentored newly hired staff in upselling techniques to improve sales.
- Counted and balanced registers.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Processed credit card payments and counted back change and currency with accuracy rate.
Education
High School Diploma -
MGLVA
06-2022
Skills
- Employee training
- Visual merchandising
- Cash handling
- Customer service
- Performance monitoring
- Daily operations
- Product knowledge
- Customer relationship management
- Effective communication
- Multitasking capacity
- Customer satisfaction
- Cash handling oversight
- Staff training
- Manage employees
- Cycle counts and audits
Timeline
Retail Supervisor
Rally House
11.2022 - Current
High School Diploma -
MGLVA