Genae James
Summary
Pursuing opportunities for professional growth that showcase professionalism, versatility, leadership, and problem-solving skills while promoting organizational development and collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clerical Assistant
Kings County Civil Court
04.2024 - 01.2025
- Managed case files and documentation, ensuring compliance with court procedures.
- Coordinated communication between court personnel and the public to facilitate efficient service delivery.
- Processed legal forms and filings, maintaining accuracy and adherence to deadlines.
- Assisted in scheduling hearings, optimizing courtroom availability for timely proceedings.
Marketing Coordinator (Per Diem/Remote)
Layer 7 Data Solutions
08.2020 - 08.2024
- Create, maintain and strengthen the organization’s overall brand through all media avenues
- Develop strategic marketing initiatives and activities.
- Simplify complex data into a user-friendly format such as graphs, charts and other visual aids for clients and management.
- Setting up tracking systems for online marketing activities
Parent Advocate (Temp.)
Rising Ground
05.2023 - 09.2023
- Build relationships and support parents in coping with the trauma of foster care involvement, making decisions for their families, communicating effectively with those involved in their case, and maintaining relationships with their children during foster care placement.
- Prepared parents and participate in Family Team Conferences including but not limited to Transitional, 20 Day, Six Month Service Plan Review, Trial Discharge and Final Discharge conferences.
- Collaborated with Co-Parenting Facilitator and all service providers directly responsible for care outcomes.
Remote Customer Care Agent
Global Contact Services (Access-A-Ride)
01.2023 - 03.2023
- Demonstrated appropriate skill sets to perform their daily activities in a high volume reservations and customer care call center environment.
- Responsible for efficiently and in a high quality customer service oriented manner receiving calls from customers on behalf of the New York City Transit Authority’s (NYCTA) Paratransit Services Team.
- Processed both reservations requests for Paratransit Customers along with providing travel assistance services to assist with requests such as estimated vehicle time of arrival, travel itinerary change requests, travel cancellations, alternate travel authorizations/accommodations and other defined customer care transactions.
Head Bartender/Server
Oracle Lounge Bar and Grill
08.2019 - 03.2020
- Maintained a spotless, fully stocked bar and kept it organized and supplied with bar essentials, garnishes and liquor.
- Recognized for consistently establishing rapport with customers, up-selling products and building a loyal client base.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Provided excellent customer service with complete knowledge of restaurant menu and job functions
- Received company recognition for providing superior customer service
- POS systems
- Cash handling accuracy
Dispatcher (Remote)
ejm trucking llc
04.2012 - 11.2018
- Organizes item orders by editing for price, promotions, weight compliance.
- Arranges shipments by checking stock to determine inventory levels; anticipating delivery requirements; placing and expediting orders.
- Ships items by examining items, destination, route, rate, delivery time; ordering carriers.
- Verifies items shipped by matching bills of lading; reconciling quantities; noting discrepancies.
- Keeps customers informed by forwarding notice of item availability, shipment date and method, and current status; answering questions.
- Protects organization reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential.
Education
-2 - Metalsmithing Of Jewelry
Studio Jewelers
3 2018
Liberal Arts -
Medgar Evers College
5 2007
Skills
- Microsoft Office Suite knowledge Windows operating system skills Excel and Word capabilities PowerPoint presentation skills
- Service excellence
- Telecommunications center
- Transportation scheduling
- Culinary hygiene standards
- Retail management
- Beverage service
- Hospitality service knowledge
- Platform optimization
- Digital recordkeeping
- Targeted email campaigns
Certification
- OSHA 10 February 2017 to February 2022
- Flagger March 2017 to March 2022
- Active Shooter Response July 2023 to Present
Additional Information
- Highly motivated, hardworking individual who is eager to learn and take on challenging opportunities
- Effective team player with strong interpersonal and communication skills, leadership, and personal motivation
- Strong written and verbal communication skills
- Knowledge of Microsoft Office Suite: Windows, Microsoft Word, Excel, Publisher, PowerPoint, Access, Outlook
- Ability to manage multiple projects without sacrificing quality and convey complex ideas in creative, easy-to-understand ways
- Experience managing calendars, prioritizing requests, making travel arrangements and taking meeting minutes
- 50 WPM Typed
Timeline
Clerical Assistant
Kings County Civil Court
04.2024 - 01.2025
Parent Advocate (Temp.)
Rising Ground
05.2023 - 09.2023
Remote Customer Care Agent
Global Contact Services (Access-A-Ride)
01.2023 - 03.2023
Marketing Coordinator (Per Diem/Remote)
Layer 7 Data Solutions
08.2020 - 08.2024
Head Bartender/Server
Oracle Lounge Bar and Grill
08.2019 - 03.2020
Dispatcher (Remote)
ejm trucking llc
04.2012 - 11.2018
-2 - Metalsmithing Of Jewelry
Studio Jewelers
Liberal Arts -
Medgar Evers College