Genard Sabangan
Killeen,Texas
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Proven Technical Support Specialist with a track record of enhancing client satisfaction at Alaska Communications. Excelled in IT consulting and client correspondence, significantly improving system efficiency.
Overview
5
5
years of professional experience
Work History
Technical Support Specialist
Alaska Communications
Anchorage, Alaska
02.2024 - Current
- Solved DSL issues
- Email provisioning
- Repairing/ Replacing Hardware
Member Service Rep
Northern Skies Federal Credit Union
Anchorage, Alaska
04.2023 - 01.2024
- Loan Payments
- Handled Cash
- Discussed Auto, Personal, and HELOC Loans
Bank Teller
KeyBank
Anchorage, AK
01.2022 - 09.2022
- Handled diverse customer needs related to financial products, lines of credit and account features
- Protected assets and security with strong adherence to confidentiality and data management practices
Package Handler
UPS
Anchorage, AK
11.2019 - 10.2021
- Managed inbound and outbound shipments for accuracy
- Used scanners to keep track of parcel details
- Filled voids in boxes and arranged items to fit properly
Education
B.S - Cyber Security
Western Governors University
Millcreek, UT12-2025
High School Diploma -
East Anchorage High School
Anchorage, AK05.2019
Skills
- Client Communication
- Cash register operations
- Technical reporting
- IT consulting
- IT documentation
- Account updating
- Customer service and support
- Data inputting
- Money handling
Timeline
Technical Support Specialist
Alaska Communications
02.2024 - Current
Member Service Rep
Northern Skies Federal Credit Union
04.2023 - 01.2024
Bank Teller
KeyBank
01.2022 - 09.2022
Package Handler
UPS
11.2019 - 10.2021
B.S - Cyber Security
Western Governors University
High School Diploma -
East Anchorage High School
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