Genaro Adrian
Nashvile
Summary
Innovative manager specializing in culture strategy implementation and employee engagement. Experienced in tracking performance metrics and driving continuous improvement initiatives that foster a positive customer experience and team cohesion.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager of Culture
Chick-fil-A
Nashville
07.2021 - Current
- Ensured adherence to Chick-fil-A Winning Hearts Strategy through targeted training and coaching.
- Managed guest relations and recovery to enhance overall satisfaction.
- Organized and hosted visitor events and team celebrations, collaborating with Director of Marketing.
- Tracked and maintained applicable Customer Experience Metrics (CEMs) for continuous improvement.
- Provided weekly updates on Slack regarding restaurant events, successes, and trends.
- Coordinated monthly birthday celebrations and planned quarterly team-building events.
- Conducted daily observations to ensure Hospitality procedures were followed by Team Members.
- Dedicated leadership hours for coaching, event organization, and CEM board updates.
Process Assistant
Amazon
Mount Juliet
02.2022 - 04.2023
- Provided support in data entry tasks related to inventory management systems.
- Provided support to team members in resolving process-related issues.
- Identified areas for improvement and recommended solutions to optimize processes.
- Amazon floor health data and report to my manager about any updates!
- Update spreadsheets on the Amazon robotic floor. and post any important information via Slack!
- Ensuring the safety of everyone who entered the Amazon AR floor!
Education
Medical Laboratory Science
Nashville Phlebtomist Training Specialists
Nashville, TN08-2024
High School Diploma -
Whites Creek High School
Whites Creek, TN03-2021
Skills
- Customer experience management
- Employee engagement
- Team leadership
- Event coordination
- Process optimization
- Culture strategy implementation
- Performance tracking
- Risk assessment
- Training development
- Organizational development
- Coaching and mentoring
Languages
Spanish
Native/ Bilingual
Certification
NHCO CERTIFED PHLEBOMIST
References
References available upon request.
Timeline
Process Assistant
Amazon
02.2022 - 04.2023
Manager of Culture
Chick-fil-A
07.2021 - Current
Medical Laboratory Science
Nashville Phlebtomist Training Specialists
High School Diploma -
Whites Creek High School