Genaro Montoya
Shafter,CA
Summary
A hardworking and motivated person who truly believes in helping others and making a difference wherever I can. Experienced in leading teams and improving operations, including a 40% decrease in labor costs and 52% faster order times. I welcome challenges as opportunities to learn and grow, always putting my heart, effort, and determination into everything I do. My goal is simple: to keep learning, lead with compassion, and help as many people as possible along the way. As Neil deGrasse Tyson said, “Know more today about the world than you knew yesterday, and lessen the suffering of others. You’d be surprised how far that gets you.”
Overview
4
4
years of professional experience
Work History
Shift Manager
McDonald's
10.2023 - Current
- Transferred between multiple stores to assist management, support training, and strengthen team performance.
- Contributed to a 40% decrease in labor cost and a 52% reduction in order times through effective teamwork, communication, and scheduling improvements.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Managed staff schedules, optimizing coverage during peak hours for increased efficiency.
Crew Member
McDonald's
06.2021 - 10.2023
- Started working as a minor and learned valuable skills in teamwork, communication, and responsibility while handling a fast-paced environment.
- Worked effectively in fast-paced environments.
- Helped lower wait times by quickly managing the customer window and register, keeping operations smooth and customers satisfied.
- Supported daily store tasks, stayed organized, and always showed respect and willingness to help wherever needed.spect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Science - Management
California State University Bakersfield
Bakersfield, CA05-2026
Associate of Science - Business Administration
Bakersfield College
Bakersfield, CA05.2024
High School Diploma -
Shafter High School
Shafter, CA06.2023
Skills
- Customer Service
- Handling customer complaints
- Team leadership
- Decision-making
- Fluency in English & Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Sign Lanugage
Professional Working
Timeline
Shift Manager
McDonald's
10.2023 - Current
Crew Member
McDonald's
06.2021 - 10.2023
Bachelor of Science - Management
California State University Bakersfield
Associate of Science - Business Administration
Bakersfield College
High School Diploma -
Shafter High School