Gene Hopkins III
Oklahoma City
Summary
Responsible employee with skills in operational efficiency, employee training, and conflict resolution. Committed to enhancing customer satisfaction and optimizing service schedules to achieve team success.
Overview
3
3
years of professional experience
Work History
Service Manager
LUX Pool Service
Oklahoma City, OK
01.2025 - 03.2026
- Managed daily operations to ensure timely and efficient pool service schedules.
- Coordinated schedules and logistics for service technicians to optimize efficiency.
- Trained new & current employees on maintenance protocols and service procedures.
- Oversaw inventory management, ensuring necessary supplies were available for operations.
- Utilized scheduling software to streamline job assignments.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Coordinated with outside vendors for pool construction and client needs.
Water Jet Operator
Premier Craft
Oklahoma City, OK
09.2022 - 01.2025
- Operated water jet machinery & plasma jet to achieve precise cuts on various materials.
- Ensured technical measurements and specifications for accurate production outcomes.
- Conducted routine maintenance on equipment to ensure optimal performance and safety compliance.
- Troubleshot operating issues, applying problem-solving skills to minimize production interruptions.
- Collaborated with team members to streamline workflows and reduce downtime during operations.
Education
University of Texas El Paso
El Paso, TXSkills
- Positive attitude
- Team leadership
- Problem-solving
- Reliable and responsible
- Conflict resolution
- Employee training and development
- Trustworthy and honest
- Operational efficiency
Timeline
Service Manager
LUX Pool Service
01.2025 - 03.2026
Water Jet Operator
Premier Craft
09.2022 - 01.2025
University of Texas El Paso