Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Gene Stephens

Clarendon,NC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

35
35
years of professional experience
1991
1991
years of post-secondary education

Work History

Customer Service Manager

Dewayne's auto
CLARENDON, NC
08.2024 - Current

Owner handyman Service

Gene's handyman Service we do it all
Tabor city, North Carolina
07.2024 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Trained and motivated employees to perform daily business functions.

Handyman Assistant

David Edwards - Speaker, Author
Decor, NC
08.2023 - 08.2024
  • Assisting in the installation of drywall, doors, windows, trim, cabinets and countertops.
  • Hanging pictures, mirrors or shelving units securely on walls.
  • Repairing minor roof leaks or damaged shingles.

Forklift Operator

Atlanta published.
Tabor city, North Carolina
09.2021 - 09.2023

Assistant Handyman

Gene's handyman Service we do it all
Tabor city, North Carolina
05.2017 - 09.2020
  • Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds, and watering lawns for [Number] square foot facility.
  • Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.

Forklift Operator

BNK construction.
New Hanover., North Carolina
04.2012 - 08.2017
  • Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.

Maintenance Supervisor

Tabor city Hotel
Tabor city, North Carolina
05.2010 - 10.2011
  • Observed guidelines, specifications, and detailed instructions to meet strict operational and maintenance regulations.
  • Provided guidance to management regarding project bids for onsite improvements.
  • Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
  • Monitored employee work tasks while installing, aligning, and balancing new equipment for projects.

Painting Contractor

J&G Home Renovations
Tabor city, North Carolina
08.2000 - 10.2009
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Painted indoor areas such as hallways, bathrooms, and lobbies.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.

Electrical Lineman

Lee's powered company
Whiteville, North Carolina
08.1994 - 05.1997
  • Installed and maintained overhead and underground electrical power lines and auxiliary equipment.
  • Removed old poles and hardware and replaced with new equipment.
  • Observed company safety rules and regulations to minimize workplace accidents and reduce electric shocks.

Underground Electrician

Stackhouse
Whiteville, North Carolina
08.1991 - 11.1993
  • Performed underground electrical repairs and maintenance.
  • Inspected electrical systems and equipment to identify hazards and defects.
  • Adhered to all corporate procedures and policies.
  • Partook in [Number] training sessions per year to keep up to date with equipment changes.

Equipment operator.

DOT N.C
Whiteville, North Carolina
09.1990 - 08.1991
  • Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
  • Operated machining equipment safely with team of operators.
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Trained in diverse pieces of equipment and useful attachments to handle team needs.

Education

Williams Town Ship
Whiteville, N.C

Skills

  • Customer service
  • Project management
  • Team building
  • Equipment maintenance

Affiliations

I'm a hard worker i was raised on a farm when i was 5 years old i dedicate my self to my job thatb i do for that company that I'm working for i have always give 100% in my work.

Timeline

Customer Service Manager

Dewayne's auto
08.2024 - Current

Owner handyman Service

Gene's handyman Service we do it all
07.2024 - Current

Handyman Assistant

David Edwards - Speaker, Author
08.2023 - 08.2024

Forklift Operator

Atlanta published.
09.2021 - 09.2023

Assistant Handyman

Gene's handyman Service we do it all
05.2017 - 09.2020

Forklift Operator

BNK construction.
04.2012 - 08.2017

Maintenance Supervisor

Tabor city Hotel
05.2010 - 10.2011

Painting Contractor

J&G Home Renovations
08.2000 - 10.2009

Electrical Lineman

Lee's powered company
08.1994 - 05.1997

Underground Electrician

Stackhouse
08.1991 - 11.1993

Equipment operator.

DOT N.C
09.1990 - 08.1991

Williams Town Ship

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Gene Stephens