Gene Wright
Meemphis,TN
Summary
Seasoned Sales Representative with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Outside of being a sales specialist, an entrepreneur with strength in negotiations, and customer service. Excellent interpersonal and time management skills with background in business management, operational planning and revenue generation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Consultant
Serra Chevrolet Bartlett
05.2022 - 05.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Maximized customer retention by resolving issues quickly.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Managed approximately 75 calls per day
- Followed up with existing customers to provide additional support and address concerns
- Maximized customer retention by resolving issues quickly
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
Sales Consultant
Landers Nissan
08.2021 - 05.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maximized customer retention by resolving issues quickly.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
Sales Consultant
Wolfchase Nissan
03.2021 - 08.2021
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maximized customer retention by resolving issues quickly.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Followed up with existing customers to provide additional support and address concerns
- Maximized customer retention by resolving issues quickly
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
Owner/Operator
MiCasa Tobacco
06.2020 - 03.2021
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Trained and developed team members to build human capital.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Sales Consultant
Lincoln Of Memphis
09.2020 - 02.2021
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maximized customer retention by resolving issues quickly.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
Owner/Operator
Bartlett Tobacco Fine Cigars
04.2016 - 12.2019
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Sales Consultant
Chuck Hutton
03.2015 - 03.2016
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maximized customer retention by resolving issues quickly.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
Education
Associate of Applied Science - Computer And Information Sciences
North County Community College
San Diego, CAAssociate of Arts - Graphic Design
Palomar North County Community College
San Diego, CAAssociate of Arts - Art
Mesa Community College
San Diego, CASkills
- Sales Proposal Creation
- B2B Sales
- Customer Oversight
- Industry Trends
- Sales and Marketing
- Customer Relations
- Sales Leadership
- Financial Management
Certification
Financial Management Training 2021
Timeline
Sales Consultant
Serra Chevrolet Bartlett
05.2022 - 05.2023
Sales Consultant
Landers Nissan
08.2021 - 05.2022
Sales Consultant
Wolfchase Nissan
03.2021 - 08.2021
Sales Consultant
Lincoln Of Memphis
09.2020 - 02.2021
Owner/Operator
MiCasa Tobacco
06.2020 - 03.2021
Owner/Operator
Bartlett Tobacco Fine Cigars
04.2016 - 12.2019
Sales Consultant
Chuck Hutton
03.2015 - 03.2016
Associate of Applied Science - Computer And Information Sciences
North County Community College
Associate of Arts - Graphic Design
Palomar North County Community College
Associate of Arts - Art
Mesa Community College
Financial Management Training 2021
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